topic Re: banking in Get Support

banking

punkrocker3646 — Wed, 05 Jan 2022 16:02:16 GMT

I was trying to set my husband up last night for a pre paid pla n with a sim card. the payment come out of my account but the sim is telling me it is not active please help

Re: banking

gblackma — Fri, 05 Jun 2020 19:05:11 GMT

@punkrocker3646 what's the make and model of your phone? Thanks. Stay safe.

Re: banking

dabr — Fri, 05 Jun 2020 19:06:17 GMT

@punkrocker3646 wrote:
I was trying to set my husband up last night for a pre paid pla n with a sim card. the payment come out of my account but the sim is telling me it is not active please help

@punkrocker3646 Can you first try rebooting your phone.

Re: banking

gpixel — Fri, 05 Jun 2020 19:13:47 GMT

@punkrocker3646 your account might not have activated correctly.

you can contact customer support here:

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

Re: banking

Triguy — Fri, 05 Jun 2020 19:38:49 GMT

Check the status in the self serve account ? Was the phone ported over from another provider ?

If it is a new account not being ported try using live chat.

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: banking

geopublic — Fri, 05 Jun 2020 20:16:04 GMT

@punkrocker3646 Where is it telling you that? Selfserve or on the device?