topic Re: Heads up text in Get Support

Heads up text

mydoghunter — Wed, 05 Jan 2022 16:02:04 GMT

Any idea why this is happening? My payment is actually due Mar 1. Will be charged 3 times? Hmmm...wait and see?

Re: Heads up text

geopublic — Sat, 29 Feb 2020 17:38:27 GMT

@mydoghunter Some of those texts were sent out in error and you can ignore them.

To get the correct renewal date dial 611 from your device.

Re: Heads up text

Triguy — Sat, 29 Feb 2020 17:43:27 GMT

There were remainder text messages sent out 8n error. Log into your self serve account to see your account balance.

Re: Heads up text

ddeep91 — Sat, 29 Feb 2020 18:29:23 GMT

@mydoghunter

Hello, just ignore those messeges.

A lot of people have got this text in error.

If you log in your self-serve account and check your payment date.

That would be your accurate payment date.

If you have Autopay enabled even better.

Cheers!

Re: Heads up text

Nezgar — Sat, 29 Feb 2020 19:51:38 GMT

@ddeep91 wrote:
If you log in your self-serve account and check your payment date.

Interesting, the payment due/renewal date shown in selfserve used to be a day off compared to 611, but comparing today the dates match, at least for me.