topic Re: No Data.. Can't connect. in Get Support

No Data.. Can't connect.

cp6996 — Wed, 05 Jan 2022 16:01:58 GMT

Hi all,

I can't seem to get any data. I went with the $25/ month plan that includes data..

In my SIM status on my phone, it says network disconnected.

Maybe a bummed SIM card?

Yes, my data was turned on..

Any ideas how to fix it?

Re: No Data.. Can't connect.

Anonymous — Fri, 05 Jun 2020 04:43:46 GMT

@cp6996 wrote:
Hi all,
I can't seem to get any data. I went with the $25/ month plan that includes data..
In my SIM status on my phone, it says network disconnected.
Maybe a bummed SIM card?
Yes, my data was turned on..
Any ideas how to fix it?

Does your calling in/out and texting in/out work?

Likely you'll need to make sure the APN settings are correct.

Search for gishan canada and find Public Mobile and find your phone.

Re: No Data.. Can't connect.

Naepalm — Fri, 05 Jun 2020 04:46:01 GMT

@cp6996 try turning your phone off, pulling out the SIM. Wait a few minutes. Place the SIM back in. You can walk through different scenarios with the bot as well it will guide you on what you can do if you are ok talking to AI. lol

Re: No Data.. Can't connect.

gpixel — Fri, 05 Jun 2020 05:05:24 GMT

@cp6996

does your self serve account say active?
what type of phone is it?

Re: No Data.. Can't connect.

popping — Fri, 05 Jun 2020 05:05:11 GMT

@cp6996 wrote:
Hi all,
I can't seem to get any data. I went with the $25/ month plan that includes data..
In my SIM status on my phone, it says network disconnected.
Maybe a bummed SIM card?
Yes, my data was turned on..
Any ideas how to fix it?

if you account status is active and you can call and text, restart your phone to let PM SIM card configure your phone automatically.

If you have a LG phone, you need to do a network reset after changing provider before your data working again.

Re: No Data.. Can't connect.

geopublic — Fri, 05 Jun 2020 05:42:38 GMT

@cp6996

Set Up Data On An Android Phone

Here’s how to set up data in 3 steps:1) Tap:

Settings
More
Access Point Names
New APN Settings

2) Input this info:

Name: Public Mobile
APN: sp.mb.com
MMS proxy: 74.49.0.18
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 80
MCC: 302
MNC: 220

3) Leave all the other fields blank. Just hit save, and you’re good to go!

Re: No Data.. Can't connect.

Triguy — Fri, 05 Jun 2020 05:46:33 GMT

Check your APN settings.

APN settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: Not set - or - default,mms,supl ( if your mobile hotspot is spotty add "dun")
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: Not set
MVNO value: Not set

Re: No Data.. Can't connect.

cp6996 — Sat, 06 Jun 2020 05:02:42 GMT

It's working now. Thanks everyone. It was the APN settings..

Re: No Data.. Can't connect.

cp6996 — Fri, 05 Jun 2020 11:43:01 GMT

Self serve says active. I can text and call with it right now. Just no data or picture text..

The phone is a brand new Umidigi A3S.

Re: No Data.. Can't connect.

benfatto — Fri, 05 Jun 2020 12:56:35 GMT

@cp6996 A data block should be listed under Data & add ons in your account. If it's missing data has been completely used up or was not added during activation. Activation error can only be repaired by the moderators.

Re: No Data.. Can't connect.

Naepalm — Fri, 05 Jun 2020 13:04:39 GMT

@cp6996 at this point if you have tried what has been suggested then you probably have an issue with your account. Moderators may need to do an account reset or something or just activate the data on your account.

Contact them here :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Welcome to Public sorry to hear you are having these issues.

Let us know what you get figured out.

Re: No Data.. Can't connect.

geopublic — Fri, 05 Jun 2020 15:09:01 GMT

@cp6996 Can you post a screenshot of your APN settings?

Also, make sure your phone is connected to Public Mobile as the network operator. Scan for network operators on your device if you don't see it listed.

Re: No Data.. Can't connect.

popping — Fri, 05 Jun 2020 22:43:14 GMT

@cp6996

Test your PM SIM card with another phone. Make sure restart the test phone after inserted your PM SIM card. If you get data with the text phone, your PM SIM card and account are okay. Something is wrong or not configured correctly on your phone.

~~What phone are your using and the OS version?~~

Sorry. Just read your post. You have an Umidigi A3S. There are other users have the data issue for Umidigi A3S. I will do the research and look for solution.

Re: No Data.. Can't connect.

LovesToPM — Fri, 05 Jun 2020 22:45:57 GMT

@cp6996 wrote:
Calling and texting works fine. Just no data.
I changed the APN settings, but it still doesn't work.

Hi @cp6996

After establishing the correct APN settings, you'll need to restart your phone.

Welcome to PM!

Re: No Data.. Can't connect.

LovesToPM — Fri, 05 Jun 2020 22:47:48 GMT

@cp6996 wrote:
Self serve says active. I can text and call with it right now. Just no data or picture text..
The phone is a brand new Umidigi A3S.

FYI here are some other posts discussing similar APN issue for Umidigi phones:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/APN-settings-on-Umidigi-A3Pro-cannot-be-edited-makes-mobile-data/m-p/348539

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Can-t-access-the-internet-on-Umidigi-F1/m-p/500793

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Umidigi-F1-Play-Compatability/m-p/401443#M30682