topic Re: Reactivation Issue in Get Support

Reactivation Issue

mpw2594 — Wed, 05 Jan 2022 16:01:43 GMT

Hi, so my plan expired yesterday, February 27, 2020, and I immediately added the amount needed.

However, I have attempted to reactivate my plan several times, no payment is needed on my behalf, and yet the plan is not activating.

Every-time I go to make sure it's done on my part the amount due says $0.00 and my estimated payment is $0.00.

It also says on my account that my next pay cycle is February 27, 2020 and has yet to update.

Any suggestions or ideas would be greatly appreciated!

Re: Reactivation Issue

Anonymous — Fri, 28 Feb 2020 15:39:53 GMT

@mpw2594 wrote:
Hi, so my plan expired yesterday, February 27, 2020, and I immediately added the amount needed.
However, I have attempted to reactivate my plan several times, no payment is needed on my behalf, and yet the plan is not activating.
Every-time I go to make sure it's done on my part the amount due says $0.00 and my estimated payment is $0.00.
It also says on my account that my next pay cycle is February 27, 2020 and has yet to update.
Any suggestions or ideas would be greatly appreciated!

If your services are still working then disregard all this mess.

If you have the reactivate button in the upper right of your self serve then click that.

Re: Reactivation Issue

mpw2594 — Fri, 28 Feb 2020 16:19:06 GMT

I have clicked the reactivation button several times, and nothing seems to happen!

When I try to even call my voicemail it says that I don't have an active plan...which I do!

@Anonymous wrote:
@mpw2594 wrote:
Hi, so my plan expired yesterday, February 27, 2020, and I immediately added the amount needed.
However, I have attempted to reactivate my plan several times, no payment is needed on my behalf, and yet the plan is not activating.
Every-time I go to make sure it's done on my part the amount due says $0.00 and my estimated payment is $0.00.
It also says on my account that my next pay cycle is February 27, 2020 and has yet to update.
Any suggestions or ideas would be greatly appreciated!
If your services are still working then disregard all this mess.
If you have the reactivate button in the upper right of your self serve then click that.

Re: Reactivation Issue

Anonymous — Fri, 28 Feb 2020 16:23:03 GMT

Two things to try:
1. Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

2. Manually add $1 into your account and restart the phone.

Re: Reactivation Issue

mpw2594 — Fri, 28 Feb 2020 19:44:34 GMT

I did both suggestions you offered, and still no luck!

@Anonymous wrote:
Two things to try:
1. Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

2. Manually add $1 into your account and restart the phone.

Re: Reactivation Issue

Anonymous — Fri, 28 Feb 2020 20:03:26 GMT

@mpw2594 wrote:
I did both suggestions you offered, and still no luck!
@Anonymous wrote:
Two things to try:
1. Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

2. Manually add $1 into your account and restart the phone.

If you're seeing the reactivate button then you don't have an active plan.

By now I guess you should be contacting the moderators.

Maybe post a screen snip of your overview page. Blank out personal info of course.