topic Extra payment? in Get Support

Extra payment?

Ckyaimee — Wed, 05 Jan 2022 16:01:41 GMT

I paid my bill on Feb 22 but then yesterday I got a text message saying my bill is due March 1. In my account it says it's not due until March 22 again.

why would I be getting this text? I have my number as the alternate number for my wife but her bill isn't due until March 3.

Re: Extra payment?

gblackma — Fri, 28 Feb 2020 15:35:26 GMT

@Ckyaimee please ignore the errant message. There's a bug in the system, that does it . Call 611 or log into your self service account to determine your correct cycle date.

@Ckyaimee wrote:
I paid my bill on Feb 22 but then yesterday I got a text message saying my bill is due March 1. In my account it says it's not due until March 22 again.

why would I be getting this text? I have my number as the alternate number for my wife but her bill isn't due until March 3.

Re: Extra payment?

Triguy — Fri, 28 Feb 2020 15:40:27 GMT

There were payment reminder texts that were sent in error.

Re: Extra payment?

Staliger — Fri, 28 Feb 2020 16:37:13 GMT

@Ckyaimee wrote:
I paid my bill on Feb 22 but then yesterday I got a text message saying my bill is due March 1. In my account it says it's not due until March 22 again.

why would I be getting this text? I have my number as the alternate number for my wife but her bill isn't due until March 3.

@Ckyaimee It was sent by mistake. Just ignore it. The correct date is on your self-service account