topic Re: Customer Service in Get Support

Customer Service

malemanz — Wed, 05 Jan 2022 16:01:36 GMT

How do I get in touch with the Moderator Team ?

I been trying to do it through Simon and create a ticket.

Mike C.

Re: Customer Service

hairbag1 — Thu, 04 Jun 2020 17:35:21 GMT

@malemanz wrote:
How do I get in touch with the Moderator Team ?
I been trying to do it through Simon and create a ticket.
Mike C.

Top of this page, click on Get Help..then click Chat with Simon.

Re: Customer Service

Triguy — Thu, 04 Jun 2020 17:35:18 GMT

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Customer Service

Staliger — Thu, 04 Jun 2020 17:35:19 GMT

@malemanzyou can contact customer support here:

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Re: Customer Service

gblackma — Thu, 04 Jun 2020 17:36:20 GMT

@malemanz

you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Keep an eye on the envelope top right of your screen. The mods answer will show up there. Stay safe.

Welcome to PM .

Re: Customer Service

geopublic — Thu, 04 Jun 2020 18:02:44 GMT

@malemanz wrote:
How do I get in touch with the Moderator Team ?
I been trying to do it through Simon and create a ticket.
Mike C.

@malemanz

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Customer Service

popping — Thu, 04 Jun 2020 18:12:33 GMT

@malemanz wrote:
How do I get in touch with the Moderator Team ?
I been trying to do it through Simon and create a ticket.
Mike C.

Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue (important)
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.

Important step: After submitted a ticket, members should check their private message SENT folder for their ticket which they just created.
If you cannot find your ticket in your SENT box, You did not create your support ticket yet. Also monitor your INBOX for any reply from moderator.
Click the envelop icon at the top right corner to access your private message mailbox.

You can also enable email notification after receiving a private message at your INBOX.
My settings --> PREFERENCES --> Private Messenger --> enable "Receive email notifications for new private messages' --> Save