topic Re: Problem purchasing a SIM card in Get Support

Problem purchasing a SIM card

lotr4lyfe — Wed, 05 Jan 2022 16:01:34 GMT

I bought a pm sim card online and my account was charged, but it gave me an error saying my ZIP code didn't match my billing address, so I have no idea if it went through or not even though it took money from me. Is there a way to see if the SIM card is actually going to arrive?

Re: Problem purchasing a SIM card

gpixel — Thu, 04 Jun 2020 17:23:58 GMT

@lotr4lyfe it's most likely on the way.

you can contact customer support here to confirm.

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

Re: Problem purchasing a SIM card

geopublic — Thu, 04 Jun 2020 17:24:06 GMT

@lotr4lyfe wrote:
I bought a pm sim card online and my account was charged, but it gave me an error saying my ZIP code didn't match my billing address, so I have no idea if it went through or not even though it took money from me. Is there a way to see if the SIM card is actually going to arrive?

@lotr4lyfe Did you receive an email with an order number?

Re: Problem purchasing a SIM card

Carniam — Thu, 04 Jun 2020 17:24:20 GMT

Did you order it through PM?

Re: Problem purchasing a SIM card

lotr4lyfe — Thu, 04 Jun 2020 17:30:22 GMT

I did not, it still charged my account though

Re: Problem purchasing a SIM card

lotr4lyfe — Thu, 04 Jun 2020 17:30:54 GMT

Yeah through the PM website where you order online

Re: Problem purchasing a SIM card

gblackma — Thu, 04 Jun 2020 17:32:01 GMT

@lotr4lyfe contact the moderators as suggested by @gpixel and ask them what's going on. Stay safe.

Re: Problem purchasing a SIM card

geopublic — Thu, 04 Jun 2020 17:38:40 GMT

@lotr4lyfe wrote:
I did not, it still charged my account though

@lotr4lyfe Check your junk folder to see if the email is not there. Sometimes that credit card charge is just a holding charge that will go away. If not, then your best bet is to submit a ticket to PM and ask them to investigate. It might take a while so If you are in a rush maybe get one from here @ $3.99

https://canadiancellsupplies.com/collections/sim-cards/products/public-sim-card