topic Re: port request in Get Support

port request

Ticastwow — Wed, 05 Jan 2022 16:01:27 GMT

need to get my old phone number from Koodo, to Public Mobile

Re: port request

gblackma — Thu, 04 Jun 2020 16:31:29 GMT

@Ticastwow contact the moderators.

Type "Port Request" and follow the prompts to get to one. Give them the name on the account, phone number to port and the Koodo account number. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Keep an eye on the envelope top right of your screen. The mods answer will show up there. Stay safe.

Welcome to PM .

Re: port request

Triguy — Thu, 04 Jun 2020 16:32:26 GMT

As a new customer, we recommend porting a number at activation with the exception of Koodo Prepaid customers.

We have made some system enhancements to improve the success rate of this activity. So long as the correct information is entered, this process should be seamless

All other customers: To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.