topic Re: I activated line but I cannot login in Get Support

I activated line but I cannot login

romilparh — Wed, 05 Jan 2022 16:01:10 GMT

It says account is disabled.

also the discount specified in email sent to me is not confirmed. $15 off, i did not receive any confirmation.

Re: I activated line but I cannot login

Naepalm — Thu, 04 Jun 2020 00:48:03 GMT

@romilparh

15.00 off?? I have not heard of this discount. Did you mean you were suppposed to receive 1 month free?

Did you just open an account?

Can you give us a bit more information.

Dis you port a number over? Did you activate using a public mobile number?

Re: I activated line but I cannot login

gpixel — Thu, 04 Jun 2020 00:52:31 GMT

@romilparh try using your browser in incognito/private mode. then try to login.

can you show a screenshot of the promo?

Re: I activated line but I cannot login

gblackma — Thu, 04 Jun 2020 01:23:22 GMT

The second month is free promotion is no longer valid @romilparh . Can you log in now? Or do you still require help? Have you tried the forget password link to get back into your self service account? Welcome to PM. Stay safe

Re: I activated line but I cannot login

Dunkman — Thu, 04 Jun 2020 14:00:00 GMT

@romilparh

As stated above, more details about your situation is needed. Is your phone working? Are you able to access self service account.

You are likely talking about the Winback offer of $15 per month x 12 months. According to terms and conditions from your email, you will get the first credit within 30 days and then get monthly credit afterwards. You should receive a SMS text when you get the credit. It does not look like that you will receive an initial confirmation email or text for the discount.

Re: I activated line but I cannot login

romilparh — Thu, 25 Jun 2020 20:39:05 GMT

this was the offer that I got and then, I ported my sim over from other network.

Re: I activated line but I cannot login

romilparh — Thu, 25 Jun 2020 20:38:43 GMT

this was the offer I got from public mobile due to which I switched to the network!

Re: I activated line but I cannot login

romilparh — Thu, 25 Jun 2020 20:38:13 GMT

this is the promo

Re: I activated line but I cannot login

romilparh — Thu, 25 Jun 2020 20:37:29 GMT

I switched from other network to Pm

Re: I activated line but I cannot login

fujiyama — Thu, 25 Jun 2020 20:18:12 GMT

@romilparh please edit your screenshots, your email is visible to everyone.

About your account, contact the moderators by creating a ticket here:

https://publicmobile.ca.ada.support/chat

Type in "rep", then select [Contact Us] and then select [Submit a ticket / Click me!]

Follow the instructions to fill in and submit your ticket.

For the discount, you will get the first credit within 30 days. Your second discount and onwards will appear before your plan renewal date, every 30 days.

Re: I activated line but I cannot login

romilparh — Thu, 25 Jun 2020 20:49:19 GMT

I opened a ticket but I don’t know if I did it right or not.

Re: I activated line but I cannot login

shep22 — Thu, 25 Jun 2020 20:54:00 GMT

@romilparh wrote:
I opened a ticket but I don’t know if I did it right or not.

@romilparh hi did you get verification number ? check envelope top right corner for message from moderators 2 to 48 hours response

Re: I activated line but I cannot login

romilparh — Thu, 25 Jun 2020 21:35:47 GMT

Thanks,

I got mod reply. Explaining situation