topic Re: Add ons in Get Support

Add ons

Kaleal — Wed, 05 Jan 2022 16:00:54 GMT

Hi! I have purchased vouchers and they are not going through. How can I add these to my phone?

Re: Add ons

JoyLuck — Wed, 03 Jun 2020 16:48:21 GMT

Sometimes it takes up to 24 hours for the voucher to become active. When did you purchase it?

Are you adding the voucher by self service or dialing 611. If you are using self service make sure you clear your history/cache and then open a new browser in incognito/private mode.

Re: Add ons

Staliger — Wed, 03 Jun 2020 16:49:13 GMT

@Kaleal as @JoyLuck mentioned, just wait for 24 hours and try them again. They should become active by that time.

Re: Add ons

Kaleal — Wed, 03 Jun 2020 16:50:15 GMT

I have tried 611, also tried online. I had purchased them on April 10, 2020.

Re: Add ons

JoyLuck — Wed, 03 Jun 2020 16:50:51 GMT

@Kaleal wrote:
I have tried 611, also tried online. I had purchased them on April 10, 2020.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Add ons

Kaleal — Wed, 03 Jun 2020 16:51:23 GMT

sorry it was May 25, 2020

Re: Add ons

ShawnC13 — Wed, 03 Jun 2020 16:54:35 GMT

@Kaleal wrote:
Hi! I have purchased vouchers and they are not going through. How can I add these to my phone?

Where did you purchase them as some are actually only active after a certain time period? I would call *611 and try to add them that way, the only time I have helped someone add vouchers to their account *611 worked out easier for us.

ADDED: As you have replied and tired many things here is a good thread to read through and as you can see many places have multiple numbers that could be the voucher and this will help find the correct one https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#M40236 (thread created by @darlicious )

Re: Add ons

JoyLuck — Wed, 03 Jun 2020 16:52:02 GMT

@Kaleal wrote:
sorry it was May 25, 2020

They should be active by now. Contact a moderator.

Re: Add ons

geopublic — Wed, 03 Jun 2020 17:21:26 GMT

@Kaleal wrote:
sorry it was May 25, 2020

@Kaleal Best to submit a ticket to PM and attach a photo with the voucher receipts and ask them to add them for you.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Add ons

Kaleal — Wed, 03 Jun 2020 17:05:43 GMT

Is there a phone number to call? I would rather talk over the phone.

Re: Add ons

Anonymous — Wed, 03 Jun 2020 17:10:19 GMT

@Kaleal wrote:
Is there a phone number to call? I would rather talk over the phone.

This is an online only service.

Did you check the voucher for other 12 digit numbers?

Re: Add ons

Kaleal — Wed, 03 Jun 2020 17:11:20 GMT

Yes I did

Re: Add ons

Kaleal — Wed, 03 Jun 2020 17:17:19 GMT

Yes I did.

Re: Add ons

Anonymous — Wed, 03 Jun 2020 17:22:08 GMT

If you've tried all the 12 digit numbers in either 611 or self-serve and nothing works if your service is currently suspended and not working then I would suggest adding a payment card or buying vouchers from elsewhere to get your service going again.

Re: Add ons

Kaleal — Wed, 03 Jun 2020 18:06:59 GMT

Sorry not worth wasting any more money on this phone service.

Re: Add ons

geopublic — Wed, 03 Jun 2020 18:15:34 GMT

@Kaleal wrote:
Sorry not worth wasting any more money on this phone service.

@Kaleal Best to wait for the Moderator's response. They should be able to resolve the issue fairly quickly.

Re: Add ons

darlicious — Wed, 03 Jun 2020 22:46:47 GMT

@Kaleal

Have the moderators been in touch to help add your vouchers? If not what retailer did you purchase them from? Are you using the actual vouchers or the reciept that comes with them?