topic Re: New customer transferring from Virgin with issue porting number in Get Support

New customer transferring from Virgin with issue porting number

pca2mll — Wed, 05 Jan 2022 16:00:37 GMT

Received a text message saying my ESN/MEID appeared incorrect and that someone from the Public Mobile team would be contacting me. It’s been 4 days now and no such contact!

Re: New customer transferring from Virgin with issue porting number

Naepalm — Wed, 03 Jun 2020 14:25:24 GMT

@pca2mll wrote:
Received a text message saying my ESN/MEID appeared incorrect and that someone from the Public Mobile team would be contacting me. It’s been 4 days now and no such contact!

If you need to contact the moderator team here is the link. Super sorry this is your first experience so far. Thye should be able to return your message quickly. Just explain your situation. Welcome to Public mobile!

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New customer transferring from Virgin with issue porting number

Triguy — Wed, 03 Jun 2020 14:26:05 GMT

All other customers: To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.

Re: New customer transferring from Virgin with issue porting number

gblackma — Wed, 03 Jun 2020 14:41:52 GMT

@pca2mll check your number in the my plan section of the self service account. See if it has been ported. Thanks. Stay safe.

Re: New customer transferring from Virgin with issue porting number

geopublic — Wed, 03 Jun 2020 15:26:19 GMT

@pca2mll That means that you need to provide PM with the correct info to complete the port. Did your fill in the alternate number during activation? Is that number reachable?

For future reference in most cases to speed up the porting process you only need to provide the account number, name on the account and number from your previous provider.

As mentioned submit a ticket to PM with the correct info so the can resubmit the port.

Re: New customer transferring from Virgin with issue porting number

popping — Wed, 03 Jun 2020 15:30:14 GMT

We need only to provide account number, phone # to be ported and the name of the account to port a phone number to PM.

ESN/MEID/IMEI is a long number and should be avoided. Any typo will delay number porting process.