topic Re: Porting number didint work in Get Support

Porting number didint work

ColDog — Wed, 05 Jan 2022 16:00:16 GMT

I signed up and the porting didn't work. Can send texts and calls but cant receive either. Help!

Re: Porting number didint work

RossN — Tue, 02 Jun 2020 22:04:10 GMT

@ColDog hi it can take a few hours for a port to complete where did you port from?

Re: Porting number didint work

gblackma — Tue, 02 Jun 2020 22:10:23 GMT

@ColDog if you ported your number it takes up to 3 hours to complete if from a cell provider and up 7 days if from a landline. If its been longer than that, then your port is probably stuck. Contact a moderator and explain your situation. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Keep an eye on the envelope top right of your screen. The mods answer will show up there. Stay safe.

Welcome to PM .

Re: Porting number didint work

ColDog — Tue, 02 Jun 2020 22:04:58 GMT

a week ago on the 25. Port Coquitlam

Re: Porting number didint work

Triguy — Tue, 02 Jun 2020 22:05:28 GMT

As a new customer, we recommend porting a number at activation with the exception of Koodo Prepaid customers.

We have made some system enhancements to improve the success rate of this activity. So long as the correct information is entered, this process should be seamless

All other customers: To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.

Re: Porting number didint work

ColDog — Tue, 02 Jun 2020 22:05:53 GMT

Cell phone.

Re: Porting number didint work

ColDog — Tue, 02 Jun 2020 22:07:00 GMT

Porting was from PC Mobile.

Re: Porting number didint work

RossN — Tue, 02 Jun 2020 22:08:38 GMT

@ColDog hi if it's been a week your port is stuck contact a moderator click on Simon ? bottom right and mention stuck Port