topic Re: Would changing PM Mobile number delete account balance? in Get Support

Would changing PM Mobile number delete account balance?

BEER — Wed, 05 Jan 2022 16:00:01 GMT

Would changing PM Mobile number delete the account balance and/or re-set the paid month cycle?

Re: Would changing PM Mobile number delete account balance?

Naepalm — Tue, 02 Jun 2020 15:31:48 GMT

@BEER wrote:
Would changing PM Mobile number delete the account balance and/or re-set the paid month cycle?

Not at all @BEER the only thing it will change is your phone number. Good question though!

Your account will stay the same.

edit: also you can only change your number once every 30 days. Just a heads up 🙂

Re: Would changing PM Mobile number delete account balance?

CS_Agent — Tue, 02 Jun 2020 15:33:43 GMT

Hi there!

Please, send us a private message via Community and we will gladly assist you with this.

Public Mobile Team

Re: Would changing PM Mobile number delete account balance?

buang99 — Tue, 02 Jun 2020 16:13:14 GMT

No, everything will be the same as it is except for your phone number.

Re: Would changing PM Mobile number delete account balance?

Staliger — Tue, 02 Jun 2020 16:54:37 GMT

@BEER You account balance is linked to your account but not to your phone number. You can change numbers every 30 days and balance will not disappear. Same with addons - if you change plan, addons will remain as they are not linked to your plan but to your account.

Re: Would changing PM Mobile number delete account balance?

computergeek541 — Wed, 03 Jun 2020 00:53:23 GMT

Moderator_Team,

This is the type of question that is easily handled by other members and has already been correctly answered. In times of a very small queue, I understand that Public Mobile wants to encourage customers to feel free to contact you, but during busy times, many members contacting moderators unecessarily will cause issues.