topic Re: help in Get Support

help

loribarrie — Wed, 05 Jan 2022 15:59:59 GMT

I made a mistake when setting up and porting my number!. Is there anyway to talk to someone to help me??? All I get is the Simon computer! VERY FRUSTRATING!. I am thinking I made a huge mistake by moving to PUBLIC..!!!! I have raised the "TICKET" idea.. and had one call back in 4 days, that I missed. I just got a voicemail that I couldn't really understand.

Re: help

computergeek541 — Tue, 02 Jun 2020 11:55:13 GMT

Tickets do need, or at least should be, sent through SIMon. Please go back to https://publicmobile.ca.ada.support/chat and type "port request".

Re: help

gblackma — Tue, 02 Jun 2020 12:09:59 GMT

@loribarrie Simon isn't dor evertome, send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Keep an eye on the envelope top right of your screen. The mods answer will show up there. Stay safe.

Re: help

darlicious — Tue, 02 Jun 2020 12:23:42 GMT

@loribarrie

Whats the main issue you are having? Is it just Simon? Is there a problem in your account? Did your number not port correctly? Can we help narrow down the issue?

Re: help

will13am — Tue, 02 Jun 2020 14:18:24 GMT

@loribarrie , support is done online with Public Mobile. There is no call center. SIMon is the bot that is used to triage customer concerns and direct customers to the moderator team (customer service) as needed to address account related matters including porting problems. Once again, the moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

Re: help

Triguy — Tue, 02 Jun 2020 14:19:31 GMT

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.