topic Re: Porting Number from Koodo in Get Support

Porting Number from Koodo

kmurphy1 — Wed, 05 Jan 2022 15:59:39 GMT

Hi - I followed directions signing with PM. I have an existing account and number with Koodo and upon set up it stated I had to create a new number then request to have ported.

How do I do that now?

Thank you

Re: Porting Number from Koodo

gpixel — Mon, 01 Jun 2020 20:52:03 GMT

@kmurphy1 you can contact Moderators here:

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

Re: Porting Number from Koodo

Luddite — Mon, 01 Jun 2020 20:59:12 GMT

@kmurphy1 You need to get help from the moderators to port-in. To get a ticket click https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon. Invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear. Click it then login and pick the topic, if needed, from the drop down menu. To confirm your ticket has been submitted, check the SENT box in your private messages; click the small envelope beside your avatar at top right on your screen.

If you encounter problems submitting a ticket, you can send a private message to Moderators here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437, but this alternative method may have longer response time.

Re: Porting Number from Koodo

gblackma — Mon, 01 Jun 2020 21:05:31 GMT

@kmurphy1 while you wait for moderators to port your Koodo number, is everthing working poperly on your phone? Can you enable data and send an mms text message? Surf the net? Thanks. Welcome to PM. Stay safe.

Re: Porting Number from Koodo

geopublic — Mon, 01 Jun 2020 21:20:34 GMT

@kmurphy1 wrote:
Hi - I followed directions signing with PM. I have an existing account and number with Koodo and upon set up it stated I had to create a new number then request to have ported.

How do I do that now?

Thank you

@kmurphy1 Provide your Koodo account number, name on the Koodo account and the number by clicking this link and type in “port request” to be put in touch with a Moderator.

Re: Porting Number from Koodo

CS_Agent — Mon, 01 Jun 2020 21:28:26 GMT

Hi there!

Please, send us a private message via Community and we will gladly assist you with this.

Public Mobile Team