topic Re: Galaxy A20 keeps roaming in Get Support

Galaxy A20 keeps roaming

pcouturier — Wed, 05 Jan 2022 15:59:34 GMT

I have a Samsung Galaxy A20 and live close to us border. Since a week I have been roaming on AT&T towers. I need to reboot my phone to place calls or texts. No matter the setting I try, it keeps on roaming. Can anyone help?

Re: Galaxy A20 keeps roaming

Anonymous — Mon, 01 Jun 2020 19:49:24 GMT

@pcouturier wrote:
I have a Samsung Galaxy A20 and live close to us border. Since a week I have been roaming on AT&T towers. I need to reboot my phone to place calls or texts. No matter the setting I try, it keeps on roaming. Can anyone help?

My S7 running A8 has a Network Operators menu that can manually connect to a network or select one automatically. Perhaps you're on automatic.

Re: Galaxy A20 keeps roaming

gblackma — Mon, 01 Jun 2020 19:50:17 GMT

@pcouturier have you tried manually selecting PM as your network and restart your phone? Thanks.

Re: Galaxy A20 keeps roaming

geopublic — Mon, 01 Jun 2020 19:55:26 GMT

@pcouturier As other have already mentioned if you manually select Public Mobile as your Network provider then your phone will not roam.

Re: Galaxy A20 keeps roaming

gpixel — Mon, 01 Jun 2020 20:02:01 GMT

@pcouturier to manually select your network provider:

1. Open Settings>Connections>mobile networks>network operators>search for networks
2. Tap the network you would like(Public Mobile)
or you can let it automatically search for the network
3. Restart your phone

Re: Galaxy A20 keeps roaming

pcouturier — Mon, 01 Jun 2020 21:23:38 GMT

The issue is that the operator section in networks is grayed out, so I cannot select anything else then automatic.

Re: Galaxy A20 keeps roaming

gblackma — Mon, 01 Jun 2020 21:29:55 GMT

Have you tried resetting your network to see if allows you to edit your settings? If all fails @pcouturier there's always putting in a Freedom Mobile SIM card. It allows you access to lot of settings. Borrow one from a friend or order one. May I suggest Canadian cell supplies https://canadiancellsupplies.com/collections/latest-products/products/public-sim-card

Stay safe.

Re: Galaxy A20 keeps roaming

computergeek541 — Tue, 02 Jun 2020 00:23:25 GMT

@gblackma The idea of getting a Roam or Freedom sim usually has to do with APN settings. I don't believe that manual network selection is one of the things that another carrier's sim can overcome.

Re: Galaxy A20 keeps roaming

gpixel — Tue, 02 Jun 2020 00:34:56 GMT

@pcouturier turn off your phone, remove your sim and turn on your phone again and try to change the options to manual. then reinstall the sim and see if you can manually choose the network. try and send us a screenshot of the menu items

Re: Galaxy A20 keeps roaming

AbuZ — Tue, 02 Jun 2020 05:22:37 GMT

Kindy change the preferred network type from 4G to either 2G or 2G/3G under mobile networks and then select manual network list > pick public mobile

Re: Galaxy A20 keeps roaming

Anonymous — Tue, 02 Jun 2020 05:28:32 GMT

@AbuZ wrote:
Kindy change the preferred network type from 4G to either 2G or 2G/3G under mobile networks and then select manual network list > pick public mobile

Great job starting with the participating. Welcome.

However, Public Mobile doesn't run on 2G.

Re: Galaxy A20 keeps roaming

pcouturier — Tue, 02 Jun 2020 15:23:55 GMT

When Sim in not in the phone, I dont have à y network options.

Here some captures

Re: Galaxy A20 keeps roaming

jimbobs — Tue, 02 Jun 2020 16:30:56 GMT

Is this a Canadian model Samsung Galaxy A20 or international?

Re: Galaxy A20 keeps roaming

pcouturier — Tue, 02 Jun 2020 16:57:13 GMT

SM-A205-U

Re: Galaxy A20 keeps roaming

geopublic — Tue, 02 Jun 2020 17:03:51 GMT

@pcouturier If your click on the Network Mode does it not give your the option to select Manual? If yes, then that should enable the Network Operators option. If not, then maybe call Samsung and ask if them if there is a way.

Re: Galaxy A20 keeps roaming

gpixel — Tue, 02 Jun 2020 17:49:17 GMT

@pcouturier tap on roaming menu and try to see if there is an option in there to disable any type of roaming

Re: Galaxy A20 keeps roaming

jimbobs — Wed, 03 Jun 2020 01:33:30 GMT

@pcouturier wrote:
SM-A205-U

So that's a USA model, which might explain why Settings are slightly different. And, like many Americans, it prefers to roam home.

Re: Galaxy A20 keeps roaming

pcouturier — Wed, 03 Jun 2020 01:41:10 GMT

Well I had that phone for a month but the roaming issue started no more then à week ago...

Re: Galaxy A20 keeps roaming

jimbobs — Wed, 03 Jun 2020 21:24:26 GMT

@pcouturier wrote:
Well I had that phone for a month but the roaming issue started no more then à week ago...

It didn't get homesick immediately ....

Anyway, just had a look at a similar model but Canadian. Options under Network mode are:

1. GSM/HSPA/LTE (auto connect)

2. GSM/HSPA (auto connect)

3. GSM only

4. HSPA only

I have option 1 selected and it works fine. It roams in US and reverts when I return. When I'm near the border, either side, I have to watch which network is selected.

Re: Galaxy A20 keeps roaming

pcouturier — Mon, 08 Jun 2020 11:20:50 GMT

Well not matter type of network I select, if its not on automatic, I can't place calls....