topic Re: Email not accepted during new sim card activation in Get Support

Email not accepted during new sim card activation

chrissiegman — Wed, 05 Jan 2022 15:59:29 GMT

I am a new user of Public Mobile and I am attempting to activate my new sim card. During the activation process, I received an error message stating that my email address can not be accepted. My email address is Gmail and I have never registered with Public Mobile before.

Re: Email not accepted during new sim card activation

Staliger — Mon, 01 Jun 2020 17:27:37 GMT

@chrissiegman Welcome to PM. Are you sure that you put email correctly? Can you use another email? Thanks.

Re: Email not accepted during new sim card activation

gpixel — Mon, 01 Jun 2020 17:27:45 GMT

@chrissiegman try your browser in Incognito / private mode try again in an hour

Re: Email not accepted during new sim card activation

Anonymous — Mon, 01 Jun 2020 17:28:55 GMT

@chrissiegman wrote:
I am a new user of Public Mobile and I am attempting to activate my new sim card. During the activation process, I received an error message stating that my email address can not be accepted. My email address is Gmail and I have never registered with Public Mobile before.

Could be length. Could be special characters. Do you think your email address is unique enough that no customer would have used it before?

Re: Email not accepted during new sim card activation

kselmak — Mon, 01 Jun 2020 17:30:26 GMT

If you use Gmail you can use aliases

name@gmail gets the messages for n.a.m.e@gmail or name+phone@gmail

Welcome to public mobile

Re: Email not accepted during new sim card activation

Triguy — Mon, 01 Jun 2020 17:37:02 GMT

Try clearing your cache and cookies then reboot.

Re: Email not accepted during new sim card activation

chrissiegman — Mon, 01 Jun 2020 17:37:04 GMT

Thanks for the quick replies. I just tried the activation again with same email address - this time it worked.

Re: Email not accepted during new sim card activation

gblackma — Mon, 01 Jun 2020 18:04:08 GMT

@chrissiegman are you transferting over from Koodo prepaid? If you are, you need to use another email. Since its already in the system.

Re: Email not accepted during new sim card activation

makkahn28 — Mon, 01 Jun 2020 17:54:33 GMT

Sometimes emails may bounce and that could be frustrating

At least it worked

Re: Email not accepted during new sim card activation

geopublic — Mon, 01 Jun 2020 18:07:43 GMT

@gblackma wrote:
@chrissiegman are you transferting over from Koodo prepaid? If you are, you ned to use another email. Since its already in the system.

@gblackma That is not true. I was able to port in from a Koodo prepaid account using the exact same email without any issues. Even though Koodo/PM share some of the backend systems accounts remain separate.

Re: Email not accepted during new sim card activation

Staliger — Mon, 01 Jun 2020 18:49:06 GMT

@chrissiegman Glad to hear it worked! Welcome to PM and enjoy savings! Don't forget to enable Autopay to have 2$ off for your monthly bill.

Re: Email not accepted during new sim card activation

dabr — Mon, 01 Jun 2020 18:56:34 GMT

@geopublic wrote:
@gblackma wrote:
@chrissiegman are you transferting over from Koodo prepaid? If you are, you ned to use another email. Since its already in the system.
@gblackma That is not true. I was able to port in from a Koodo prepaid account using the exact same email without any issues. Even though Koodo/PM share some of the backend systems accounts remain separate.

@geopublic I also remember there being this general recommendation about not using the same email if transferring from Koodo or Telus prepaid. I remember having to use a different email when porting numbers from both just because it was suggested that there could be issues from using the same email. That may, of course, be outdated information that comes up when trying to do your homework and doing the search for issues before porting, but I certainly remember reading that somewhere here.

Re: Email not accepted during new sim card activation

geopublic — Mon, 01 Jun 2020 19:51:49 GMT

@dabr I speak from personal experience the email does not have to be different. for Koodo Prepaid and Public Mobile do not share the same account info.

Re: Email not accepted during new sim card activation

dabr — Mon, 01 Jun 2020 19:59:00 GMT

@geopublic wrote:
@dabr I speak from personal experience the email does not have to be different. for Koodo Prepaid and Public Mobile do not share the same account info.

@geopublic I'm not doubting you, but was just sharing what was recommended when I ported couple of numbers from both Koodo and Telus prepaid during 2018.

Re: Email not accepted during new sim card activation

geopublic — Mon, 01 Jun 2020 20:24:50 GMT

@dabr Noted, but a recommendation is not the same as a requirement.

Re: Email not accepted during new sim card activation

dabr — Mon, 01 Jun 2020 20:45:17 GMT

@geopublic wrote:
@dabr Noted, but a recommendation is not the same as a requirement.

@geopublic You're probably right, but when moving to an online only customer service provider, it just made sense to follow what was being recommended before activating and porting my number and there was definitely information about not using the same email from other Telus/Koodo prepaid accounts, so I ended up changing one email on the account before porting here because that was the one I wanted to keep for the PM account.