topic Re: Network connection in Get Support

Network connection

Rolando — Wed, 05 Jan 2022 15:59:20 GMT

I am not getting internet or Public Mobilen network when ever I'm away from the place I'm renting. I had this problem before and I called the place where I bought the phone and he guide me to the settings APN and typed the information Name Public Mobile and APN so.mp.com. It worked when I did this for a while and this time it happened again. I don't have connection with the internet or Public Mobile Network when I'm away from the place I'm renting. When I checked the APN settings it was gone. I must have accidentally deleted it. I forgot the number to the place where I bought the phone before and I didn't keep a copy of the APN settings. The internet works at home because I'm using the network in the place that I'm renting. How can I fix this problem.

Re: Network connection

gblackma — Mon, 01 Jun 2020 12:03:59 GMT

@Rolando for more detailed help, whats the make and model of your phone? Thanks. Stay safe

Re: Network connection

Rolando — Mon, 01 Jun 2020 12:07:22 GMT

Motorola

Android

Re: Network connection

gblackma — Mon, 01 Jun 2020 12:52:44 GMT

@Rolando I can't give you you the exact method. You didn't give me a model but in general for Motorola's To set the Access Point Name (APN) and turn on data settings, follow these steps:

From any Home screen, tap the All apps key.
Tap Settings.
Tap More.
Tap Mobile networks.
Tap Access Point Names.
Enter the below APN settings
Tap the Menu key.
Tap Save.

APN settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: Not set - or - default,mms,supl ( if your mobile hotspot is spotty add "dun")
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: Not set
MVNO value: Not set

Enable data and restart your phone. Try sending an mms message and surfing the internet. Stay safe.

Re: Network connection

Triguy — Mon, 01 Jun 2020 12:30:41 GMT

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Don't forget to save these setting.

Re: Network connection

darlicious — Mon, 01 Jun 2020 12:37:57 GMT

https://apn-canada.gishan.net/en/apn/public-mobile/motorola-moto-e5

@Rolando

Here's the link for a Motorola moto G5 public mobile settings you may need to enter into the search a different model of phone.

Re: Network connection

will13am — Mon, 01 Jun 2020 15:51:26 GMT

@Rolando , just to clarify, the APN settings are needed for mobile data and MMS. Network connectivity is reliant on there being a useful signal in the local area. Even without a proper APN, the phone still can connect to the network and facilitate phone calls.

Re: Network connection

geopublic — Mon, 01 Jun 2020 21:50:06 GMT

@Rolando

Make sure data is turned on and you have the correct APN settings.