topic Hi in Get Support

Hi

dacia12 — Wed, 05 Jan 2022 15:59:18 GMT

it says I an locked out to contact public mobile. how do i fix this?

Re: Hi

Triguy — Mon, 01 Jun 2020 10:55:54 GMT

Try the forgot password link. Try logging in using a different browser and incognito mode. Also clear your cache and cookies then reboot.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Hi

gblackma — Mon, 01 Jun 2020 11:16:11 GMT

By locked out, where are you locked out from @dacia12 ? Thanks. If its the phone, and its the first time that you ever put the PM SIM card into it, then you need to contact your previous provider and ask them to unlock it for you. You will need the imei number dial *#06# to get it. If you have had it for a period of time and locked yourself out, do as @Triguy suggested above and contact the moderators.

If its your self service account, and the forgot password link to get back into your self service account failed, ask the moderators for a temporary password. Welcome to the community. Stay safe.

Re: Hi

Staliger — Mon, 01 Jun 2020 15:22:25 GMT

@dacia12 Could you get access to your account back? Did you use forgot password link or contact mods? Let us know about your status so we could help further if needed. Thanks!

Re: Hi

shaker — Mon, 01 Jun 2020 15:25:09 GMT

PM can help you here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Regards.