topic Re: Can't call in Get Support

Can't call

Manveer — Wed, 05 Jan 2022 15:59:00 GMT

Can't make any call after active my plan

Re: Can't call

Staliger — Mon, 01 Jun 2020 00:55:28 GMT

@Manveer What is the balance? Is it active? Did you port your number? Try restarting your phone.

Re: Can't call

gblackma — Mon, 01 Jun 2020 01:01:46 GMT

@Manveer to add to @Staliger 's questions. Is this a new activation? What's the make and model of your phone? Thanks. Welcome to the community. Stay safe.

Re: Can't call

pharaohpeter — Mon, 01 Jun 2020 01:26:14 GMT

Can you receive calls? Does your texting work?

If the problem persists, try contacting a moderator and ask for help! Here's the link.

Good luck!

Re: Can't call

Daps — Mon, 01 Jun 2020 01:37:22 GMT

@ManveerTry restarting your phone.

Make sure your phone compatible is with public mobile. What is the make and model of your phone? https://www.publicmobile.ca/en/bc/get-help/articles/check-your-phones-compatibility

Are you able to try your sim on another phone to test it out?

If nothing works, your account might not be properly provisioned. You will need to contact moderators. Click on the green question mark at bottom right to get started. Enter your question into SIMon. Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

Re: Can't call

CS_Agent — Mon, 01 Jun 2020 16:53:41 GMT

Hi there!

Please, send us a private message via Community and we will gladly assist you with this. 😊

Public Mobile Team

Re: Can't call

Triguy — Mon, 01 Jun 2020 16:57:06 GMT

Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.