topic change a new number and then 'number not in service' in Get Support

change a new number and then 'number not in service'

flytofreeland — Wed, 05 Jan 2022 15:58:57 GMT

Hi, I just changed my phone number by selecting a new number in the setup of my account, but afterwards it can not make outgoing calls, neither can it receive any incoming calls, just keep saying like '6uc1/2/3 number not in service', what is happening to my accout?Can anyone give me a hand? Many thanks!

Re: change a new number and then 'number not in service'

cavemantoronto — Sun, 31 May 2020 21:26:14 GMT

Try restarting your phone. Try adding $1 payment. This might fix this Public Mobile bug.

Re: change a new number and then 'number not in service'

geopublic — Sun, 31 May 2020 21:28:07 GMT

@flytofreeland Restart your phone and test again. If it's still not allowing you to make a call put your phone in airplane mode for 5 minutes and try again.

Re: change a new number and then 'number not in service'

gblackma — Sun, 31 May 2020 21:30:21 GMT

@flytofreeland if the above fails try the lost/ stolen trick. From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.

Stay safe.

Re: change a new number and then 'number not in service'

Triguy — Sun, 31 May 2020 21:32:38 GMT

Try lost phone trick. Beware you could potentially lose any rewards.

Just follow these steps:

Log into your Self-Serve account
Go to Plan and Add-Ons > Lost/Stolen Phone
Select Suspend Service

Wait 5 minutes then resume service.

If You Find Your Phone:

Hooray! Simply follow the same steps below to resume your service.

Log into your Self-Serve account
Go to Plan and Add-Ons > Lost/Stolen Phone
Select Resume Service

Re: change a new number and then 'number not in service'

popping — Sun, 31 May 2020 21:38:06 GMT

@flytofreeland

Your account may not been provisioned correctly.

Adding $1 to your account may trigger PM server to provision your account again.

Good luck.

Re: change a new number and then 'number not in service'

Staliger — Sun, 31 May 2020 22:11:33 GMT

@flytofreeland Did some of the hits here help you? Lt us know about the result so we could help further if needed. Thanks!

Re: change a new number and then 'number not in service'

gpixel — Sun, 31 May 2020 22:20:42 GMT

@flytofreeland if none of the tricks are working you can contact customer support here:

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST