topic Re: Data problem in Get Support

Data problem

Vickyloo — Wed, 05 Jan 2022 15:58:45 GMT

I cannot seem to access my data since signing up 2 weeks ago

Re: Data problem

Dunkman — Sun, 31 May 2020 17:58:16 GMT

@Vickyloo

More details would be helpful.

Does talk and text work?

Which model phone?

Which plan did you sign up?

A few things to try:

Reboot phone

Network reset

Toggle airplane mode on, then off.

Re: Data problem

popping — Sun, 31 May 2020 18:05:07 GMT

@Vickyloo wrote:
I cannot seem to access my data since signing up 2 weeks ago

Which phone are you using?

If you have a LG phone, you need to do a network reset after changing provider before data working again.

Restart your phone and let PM SIM card to configure your phone automatically.

Re: Data problem

JoyLuck — Sun, 31 May 2020 17:58:44 GMT

@Vickyloo wrote:
I cannot seem to access my data since signing up 2 weeks ago

Is your cellular data turned on in settings?

Re: Data problem

Triguy — Sun, 31 May 2020 18:05:22 GMT

Check your self serve account to see under data and add-ons to see if any amount is listed. If no amount is showing then you have used up your data. You can purchase an add-on if 1GB for $15. Try rebooting your phone. Also check your APN settings.

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Don't forget to save these setting.

Re: Data problem

pharaohpeter — Sun, 31 May 2020 18:02:01 GMT

@VickylooIf you are using an android phone, you might have to set up the APN settings.

Here's the link for all the compatible public mobile phones that require specific APN settings.

Good luck!! If you need anything do not hesitate to ask us!

Re: Data problem

Staliger — Sun, 31 May 2020 18:03:09 GMT

@Vickyloo So you don't have data since start? Did you check your self-service account and APN settings on your phone? Can you send MMS?

Re: Data problem

geopublic — Sun, 31 May 2020 18:05:43 GMT

@Vickyloo wrote:
I cannot seem to access my data since signing up 2 weeks ago

@Vickyloo Why did you wait two weeks? If you have an iPhone reset network settings if you have an Android.

Make sure data is turned on and you have the correct APN settings.