topic Re: SIM card order in Get Support

SIM card order

euweiy — Wed, 05 Jan 2022 15:58:21 GMT

Hi guys, I am not sure what should I do. I have ordered SIM card since 18th May, it has been 12 days and I still haven receive anything yet...

Re: SIM card order

will13am — Sat, 30 May 2020 22:48:18 GMT

@euweiy , please contact the moderator team. Click on the question mark and follow the prompts. They will look after your concerns.

Re: SIM card order

RossN — Sat, 30 May 2020 22:51:59 GMT

@euweiy

Sim card should have arrived by now. Did you order from Public mobile?

You could track via Canada post.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-to-track-your-SIM-card-order/m-p/...

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

Re: SIM card order

euweiy — Sat, 30 May 2020 23:06:01 GMT

@will13am

Alright, I am try send a private message. Ty

Re: SIM card order

euweiy — Sat, 30 May 2020 23:04:57 GMT

@RossN

Nope, I checked my mailbox every single day but nothing inside. I have tried track on Canada post but it keeps saying invalid postal code / or unavailable. 😞

Yes i order from public mobile website.

Re: SIM card order

euweiy — Sat, 30 May 2020 23:06:50 GMT

Re: SIM card order

RossN — Sat, 30 May 2020 23:09:00 GMT

@euweiy hi unfortunately it doesn't always work especially lately their tracking is not the best I would just contact the moderators

Re: SIM card order

euweiy — Sat, 30 May 2020 23:20:24 GMT

@RossN Alright thank you, i just submitted a ticket.

Re: SIM card order

RossN — Sat, 30 May 2020 23:30:23 GMT

@euweiy check the little envelope top right corner for their reply it could be between 2 to 48 hours for a response good luck