topic Re: Unable to Login in Get Support

Unable to Login

Smellyk — Tue, 04 Jan 2022 18:16:18 GMT

Hi there! I am having problems logging into my account. I'm trying to log in (with my email address and the password) but it keeps telling me it's the wrong password. I have tried going into the "forgot password" field and entered my email address but I receive nothing in my email. I have checked my junk mail folder as well. I don't know if it's an issue if it's from a Hotmail account? I have tried signing up as well with my phone number but it says I already have an account but I still am unable to log in. I have not typed the wrong email address in (I have screen shot the page so I know it's correct). Is it just taking a long time to process the request? Any help would be greatly appreciated!

Re: Unable to Login

hummuschips — Tue, 22 Nov 2016 01:38:49 GMT

Are the emails possibly going to your spam folder?

Re: Unable to Login

trinity122 — Tue, 22 Nov 2016 01:39:20 GMT

Hello,

Although I cannot offer technical help, but I can confirm that I have had no trouble logging into account. Have you tried a different browser? If used internet explorer, perhaps try chrome now or fire fox? (vice versa if you have tried chrome initially).

All the best,

Re: Unable to Login

Smellyk — Tue, 22 Nov 2016 02:09:54 GMT

I've checked my junk/spam mail folder and there's no email from PM.

Re: Unable to Login

Smellyk — Tue, 22 Nov 2016 02:13:55 GMT

I've tried on my iPhone (safari) and it gives the same error "sorry, unable to log in etc". I have tried on my iPad and same issue (via safari). I went on my laptop and tried IE and Firefox but no luck still.. so I'm assuming it doesn't matter which platform I'm trying on.

Re: Unable to Login

hummuschips — Tue, 22 Nov 2016 02:37:55 GMT

You will have to private message a mod or use the get help/contact us form to get help unfortunately.

Re: Unable to Login

Saray_O — Tue, 06 Dec 2016 16:03:29 GMT

Hi @Smellyk,

I'm sorry about this 😞 I just sent you a private message!