topic Re: New customer in Get Support

New customer

Zedman — Wed, 05 Jan 2022 15:58:03 GMT

Hello, I'm a long time customer of freedom/wind (since 2010) but am looking for a new service now for both me and my wife. Could a moderator please PM to discuss our options.

Thank you!

Re: New customer

kselmak — Sat, 30 May 2020 12:45:06 GMT

Community can help with this.

We have done experience and can give you some tips what are your needs

How much do you talk

How much data do you need

When are you planning to switch are you in hurry so you have outstanding tab

Welcome to public

Re: New customer

Triguy — Sat, 30 May 2020 12:52:07 GMT

Post your questions to the community forum.

https://www.publicmobile.ca/en/bc/plans#plans-start

https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number

Re: New customer

will13am — Sat, 30 May 2020 12:47:12 GMT

@Zedman , the way support works here is that moderators look after account problems and customers at large support each other for everything else. What would you like to know specifically? I am an ex wind customer. I was one for 4.5 years before switching to Public Mobile almost 4 years ago. It was the best move ever.

Re: New customer

kselmak — Sat, 30 May 2020 12:49:33 GMT

For your phones, though they are unlocked they may still need code to be able to accept other carriers sims

This is easiest five while you are still customer, walk into their store and ask them to unlock it they must do it free of charge of you own the phone for 90 days or longer.

To test if your phones are unlocked just borrow sim from competitor network and try to use it. You can borrow friend's it walk into Telus/Koodo store

Your phones must be able to connect to 3g on 850 and 1900 MHz

Llte bands are 2, 4, 7 and more that better

Re: New customer

pharaohpeter — Sat, 30 May 2020 12:49:38 GMT

@Zedman What are you guys looking for? Public Mobile has a lot of great plans and awesome rewards!

For $15/month you get 100 minutes canada-wide talk (unlimited incoming calls) and unlimited texting.
For $25/month you get unlimited talk and text and 500MB of data.

Sign up for autopay (recurring monthly payments) and you get $2 off your bill every month and a bonus of 500MB of data.

If you refer someone to public mobile you get $1 off your bill every month! Plus the person you refer gets a one time $10 discount from their bill!

For more info on their plans check out this link! (make sure to select your province!)

Any more questions do not hesitate to ask the community 🙂

Have fun saving $$$ and welcome to Public Mobile!

Re: New customer

Anonymous — Sat, 30 May 2020 13:03:39 GMT

@Zedman wrote:
Hello, I'm a long time customer of freedom/wind (since 2010) but am looking for a new service now for both me and my wife. Could a moderator please PM to discuss our options.

Thank you!

This is a hands-on, self-serve kinda place. All of the features are laid out on the site. The Get Started link up top will walk you through the process.

Your phone needs to be unlocked. It needs to be compatible with this place. You need a SIM from here. You select which plan you like. You can use the referral code from one account to "refer" the second one. You've probably already been offered a code (unsolicited) in private message from someone. Use it if you like or ask here for one. Or get one from someone you know who is already here.

Re: New customer

gblackma — Sat, 30 May 2020 13:51:08 GMT

@Zedman basically each account requires a SIM card and unique email address. There are no family accounts here. Port the Freedom number that isn't the main account number first. Welcome to PM. Another option is to buy your SIM card from Canadian cell supplies Currently the SiMs are priced at $3.99 each. https://canadiancellsupplies.com/collections/latest-products/products/public-sim-card

Here's 4 articles on activation and porting and the Refer a friend reward if you need them:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Stay safe.

Re: New customer

RossN — Sat, 30 May 2020 15:06:37 GMT

@Zedman hi you can start a live chat for activation or other questions to get started here https://www.publicmobile.ca/en/ns/plans

Re: New customer

Naepalm — Sat, 30 May 2020 13:39:14 GMT

@Zedman the community will get back to you 3000x faster. What kind of plan are you looking for?

What kind of talk do you use?

What kind of data do you use?

After an hour of no response wondering if OP just posted and left...lol

Re: New customer

kselmak — Sat, 30 May 2020 13:45:49 GMT

Once you decide which plan you want you could walk into Walmart they frequently give free sim with in-store activation.

You can still use your referral code.

If you are not under pressure to leave your old provider right now you can also wait for a nice promotion, they sometimes give $10 off for 6/8 months or second month free, extra data monthly or data add-on.

Re: New customer

Zedman — Sat, 30 May 2020 17:06:05 GMT

Thanks, trying to find a good deal but not impressed with the current promos. I saw one online that was $15 off for 12 months but it was winback offer. If that was available to new customers o would have signed up my for 2 lines instantly!

Re: New customer

Zedman — Sat, 30 May 2020 17:08:56 GMT

Most interested interested in plans with 4+ GB, but not thrilled with current promotions

Re: New customer

Dunkman — Sat, 30 May 2020 17:14:30 GMT

@Zedman wrote:
Most interested interested in plans with 4+ GB, but not thrilled with current promotions

@Zedman

If you are not in a rush, just wait. Usually PM runs promos once per month or more frequently. You can sign up for deal alerts on the plans page.

https://www.publicmobile.ca/en/ab/plans

A popular promotion is the 2nd month free credit, sometimes stackable with free SIM card with in store activations.

Re: New customer

hairbag1 — Sat, 30 May 2020 17:34:31 GMT

@Zedman wrote:
Most interested interested in plans with 4+ GB, but not thrilled with current promotions

Not a promo price but get 4.5GB + 500MB's (with Autopay), plus talk / text...perdy good deal all by itself really at $40.

Re: New customer

computergeek541 — Sat, 30 May 2020 22:29:55 GMT

@Zedman wrote:
Hello, I'm a long time customer of freedom/wind (since 2010) but am looking for a new service now for both me and my wife. Could a moderator please PM to discuss our options.

Thank you!

You can speak to Public Mobile sales staff by going to https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: New customer

Luddite — Tue, 09 Jun 2020 16:16:11 GMT

@Zedman wrote:
Most interested interested in plans with 4+ GB, but not thrilled with current promotions

@Zedman Trying time your departure from Freedom to optimize the deal is as difficult as timing stock market purchases.

If current offers don't meet your needs out the box best give it up. Prices could go up, and then even with a promo could be worse long term than current offers.

Good luck.

Re: New customer

kselmak — Wed, 10 Jun 2020 02:52:31 GMT

@Zedman

They have 10 off for 6 months on 35+ plans

For two of you that would be 120 savings

You have two days to get the emails registered for it

Make sure you put email for each account

https://www.publicmobile.ca/en/on/fs2020

Re: New customer

Kdhillon — Wed, 10 Jun 2020 01:47:42 GMT

Really great offer. Will add my family members to public mobile.has been waiting for this.