topic Re: Porting unavailable? in Get Support

Porting unavailable?

Romans10v9 — Wed, 05 Jan 2022 15:57:27 GMT

Hi everyone, I was super excited to get my PM sim card and go through activation, but then after receiving my temporary number I asked the moderators to port my old number, and this is the reply:

"I just tried to port this phone number, but unfortunately, this number is not eligible for our network. I will attach the error message below:

"No, this number is not eligible to be transferred to TELUS because we do not currently provide service in the client's local calling area.""

This is so strange because I can see a Telus tower right from my house?? And if I search for networks, Telus shows up (or Public Mobile if I have that sim card in). The Moderator said they can't do anything about it. I guess this is my first and last month of PM unless there's anything you can suggest here on the community, as I like to keep my number. Hope you can help!

Re: Porting unavailable?

RossN — Fri, 29 May 2020 21:32:45 GMT

@Romans10v9 hi who was your previous provider? some smaller providers will not release their numbers

Re: Porting unavailable?

kb_mv — Fri, 29 May 2020 21:32:00 GMT

@Romans10v9 as @RossN asked, who is your previous provider? It appears they are the issue not PM. Hope it all works out for you.

Re: Porting unavailable?

Romans10v9 — Fri, 29 May 2020 21:35:03 GMT

My provider is Tbaytel, which uses the Rogers towers. I live in northwestern Ontario

Re: Porting unavailable?

RossN — Fri, 29 May 2020 21:40:07 GMT

@Romans10v9 wrote:
My provider is Tbaytel, which uses the Rogers towers. I live in northwestern Ontario

@Romans10v9 they probably don't want to release their phone numbers because they only have a certain amount allotted to them

Re: Porting unavailable?

kb_mv — Fri, 29 May 2020 21:39:54 GMT

@Romans10v9 You should contact them and see what the issue is. Their website talks about being able to port in a number under certain conditions but doesnt mention porting out.

Re: Porting unavailable?

Romans10v9 — Fri, 29 May 2020 21:43:54 GMT

On my tbaytel contract it says "if the customer disconnects service or converts to the service of a different carrier before end of the contract term, then the customer agrees to pay any early cancellation fees". I thought because I saw this it would work

Re: Porting unavailable?

kb_mv — Fri, 29 May 2020 21:46:19 GMT

@Romans10v9 A brief glance at their site talks about who provides service in a local area. This seems to be the problem. I suggest you contact them and find out exactly what the issue is. It would be great if you could let us know how it goes!

Re: Porting unavailable?

Romans10v9 — Fri, 29 May 2020 21:59:20 GMT

Thanks @kb_mv, I really appreciate your help! What do you mean by mentioning a local area??

I just put my name on the "call back" queue, so I will speak to them soon and for sure will let you know! Thanks @RossN as well

Re: Porting unavailable?

Naepalm — Fri, 29 May 2020 21:59:39 GMT

@Romans10v9

Are you super committed to your phone number?

You can always change your number to a Public Mobile number and let your contacts know that you have a new phone number.

Then you can remain excited about Public! 🙂😎

Re: Porting unavailable?

kb_mv — Fri, 29 May 2020 22:01:51 GMT

@Romans10v9 Here is the link to their site talking about porting in a number to them....

https://www.tbaytel.net/support/knowledgebase/catid/10

Re: Porting unavailable?

Pawprints1986 — Fri, 29 May 2020 22:10:20 GMT

You may have to call to have tbaytel remove port protection. I had to do that with koodo when switching here. Bit of a pain but easy enough to have done

Then moderators finished the port for me after that was removed 🙂

Re: Porting unavailable?

Romans10v9 — Fri, 29 May 2020 22:24:42 GMT

Alright so I was on the phone with tbaytel, and they sent an email to the "porting department" but they are only in office again at 8:30 on Monday. I'm still not so sure it's tbaytel, or else why would the moderator's error be about Telus?

Re: Porting unavailable?

computergeek541 — Fri, 29 May 2020 22:36:27 GMT

@Romans10v9 wrote:

This is so strange because I can see a Telus tower right from my house?? And if I search for networks, Telus shows up (or Public Mobile if I have that sim card in). The Moderator said they can't do anything about it. I guess this is my first and last month of PM unless there's anything you can suggest here on the community, as I like to keep my number. Hope you can help!

That Telus tower is probably actually a Bell tower. The fact that you have a Telus/Public Mobile signal there is not the determining factor. This has come up a few times for members in the Tbaytel terrirtory.

Re: Porting unavailable?

popping — Fri, 29 May 2020 22:42:44 GMT

@Romans10v9 wrote:
Alright so I was on the phone with tbaytel, and they sent an email to the "porting department" but they are only in office again at 8:30 on Monday. I'm still not so sure it's tbaytel, or else why would the moderator's error be about Telus?

According to @computergeek541 post below, Telus does not have service at tbaytel service area.

~~Telus may not have service in your area.~~

~~But call Telus to determine where you can port your tbaytel number to Telus.~~

If you answer is yes, create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

~~1. Tell SIMon what is the issue~~
~~2. Ask for "moderator"~~
~~3. SIMon will give your 2 choices. Click on the "Account-specific question"~~
~~4. Then, click on "No, I want a human"~~
~~5. Click "Submit a ticket"~~
~~6. Follow instruction to create support ticket.~~

~~After submitted a ticket, members should check their private message SENT folder for their ticket which they just created.~~
~~If you cannot find your ticket in your SENT box, You did not create your support ticket yet. Also monitor your INBOX for any reply from moderator.~~
~~Click the envelop icon at the top right corner to access your private message mailbox.~~

~~You can also enable email notification after receiving a private message at your INBOX.~~
~~My settings --> PREFERENCES --> Private Messenger --> enable "Receive email notifications for new private messages' --> Save~~

Re: Porting unavailable?

computergeek541 — Fri, 29 May 2020 23:32:15 GMT

@RossN wrote:
@Romans10v9 hi who was your previous provider? some smaller providers will not release their numbers

Much of the area that Tbaytel serves has phone numbers that cannot be ported to Public Mobile. In this case, the answer given by Public Mobile is likely corrrect. Telus Mobility does not have phone nubmer for much of these Northern Ontario locations and that means that numbers from such places cannot be ported into Public Mobile.

Re: Porting unavailable?

computergeek541 — Fri, 29 May 2020 22:40:15 GMT

@Naepalm wrote:
You can always change your number to a Public Mobile number and let your contacts know that you have a new phone number.

Unfortunately, in a case where someone is trying to port a number from a place that is inelible, Public Mobile would not be able to provide a local phone number for that location either.

Re: Porting unavailable?

computergeek541 — Fri, 29 May 2020 22:41:29 GMT

@kb_mv wrote:
@Romans10v9 Here is the link to their site talking about porting in a number to them....

https://www.tbaytel.net/support/knowledgebase/catid/10

Tbaytel cannot help a customer to port out. It is the carrier that is receiving the phone number that is responsible for providing all support for this.

Re: Porting unavailable?

Romans10v9 — Fri, 29 May 2020 22:41:44 GMT

@computergeek541

AActually, I think you are right that it is a bell tower now that I think of it, but I thought Bell and Telus shared towers?

Re: Porting unavailable?

Romans10v9 — Fri, 29 May 2020 22:44:12 GMT

Yes and you're right, my district wasn't available for numbers, so I just selected the district beside mine... Still has the same area code though. If I decide to keep my number, this shouldn't be a problem should it?