topic Re: Pausing my plan in Get Support

Pausing my plan

ckswn — Wed, 05 Jan 2022 15:57:23 GMT

I am going to another country from June 2nd to August 3rd. But my renew date is the 18th of every month, and I don't know when to remove autopay. When is the best way for me to get rid of autopay if I want to use my phone as soon as I arrive on August 3rd?

Re: Pausing my plan

kb_mv — Fri, 29 May 2020 21:23:17 GMT

Remove autopay after the payment in May. On 18 Jun your account will go suspended due to no payment. You will save 2 weeks service. When you return make a payment/re start auto pay and your service will start right away. As long as your account isn't suspended for 90 days you are good to go.

Re: Pausing my plan

geopublic — Fri, 29 May 2020 21:24:58 GMT

@ckswn wrote:
I am going to another country from June 2nd to August 3rd. But my renew date is the 18th of every month, and I don't know when to remove autopay. When is the best way for me to get rid of autopay if I want to use my phone as soon as I arrive on August 3rd?

If you don't have funds in you account then you can disable AutoPay now calling 611 from your phone or via selfserve.

Just before your return (August 2nd) access selfserve and re-enable Auto-Pay and hit the re-activate button so when you get back your plan will be up and running.

Re: Pausing my plan

hairbag1 — Fri, 29 May 2020 21:25:49 GMT

@ckswn wrote:
I am going to another country from June 2nd to August 3rd. But my renew date is the 18th of every month, and I don't know when to remove autopay. When is the best way for me to get rid of autopay if I want to use my phone as soon as I arrive on August 3rd?

Good advise as suggested by @kb_mv . Just as an FYI...your account renews every 30 days...not monthly. You account will renew on different days depended on how many days in each moth.

Re: Pausing my plan

gblackma — Fri, 29 May 2020 21:32:49 GMT

@ckswn change your plan down to the $15 your plan before you leave if you are sure that Its only a months absence. That way the phone should work when you come back. You can change it back for the August 30 day cycle. Also get TextNow with a Canadian number amd use it over WiFi to make/ receive / send calls and texts back to Camada for free. Enjoy tour trip. Stay safe.

Re: Pausing my plan

popping — Fri, 29 May 2020 22:19:28 GMT

@ckswn wrote:
I am going to another country from June 2nd to August 3rd. But my renew date is the 18th of every month, and I don't know when to remove autopay. When is the best way for me to get rid of autopay if I want to use my phone as soon as I arrive on August 3rd?

If you disable your autopay now, your June 18 renewal will failed and your account will be suspended with payment. Please not that if your account have enough available fund to pay for your plan fee, PM will renew your plan using the available fund.

You have 89 days (Sept 15) to reactivate your plan to get your phone working again. You have enough time to reactivate your account on Aug 3.