topic Re: CANT ACCESS MY ACCOUNT in Get Support

CANT ACCESS MY ACCOUNT

buang99 — Wed, 05 Jan 2022 15:57:17 GMT

Is it just me or everyone can't load their self serve account? After purchasing the $15 1gb add-on I could no longer get into my account. Could be just a coincidence. I already cleared the cache and etc still won't load.

Re: CANT ACCESS MY ACCOUNT

gblackma — Fri, 29 May 2020 19:02:28 GMT

@buang99 I'm getting a white screen too. Toronto using Google chrome. Try again later. Stay safe.

Re: CANT ACCESS MY ACCOUNT

Mcrossley — Fri, 29 May 2020 19:03:18 GMT

Ditto. Victoria, BC

Re: CANT ACCESS MY ACCOUNT

Staliger — Fri, 29 May 2020 19:06:18 GMT

@buang99 Same here... Vancouver, BC. Have to wait....

Re: CANT ACCESS MY ACCOUNT

Danchvn — Fri, 29 May 2020 19:08:22 GMT

@buang99 same here in Nova Scotia.

Re: CANT ACCESS MY ACCOUNT

LoreckAvery — Fri, 29 May 2020 19:21:52 GMT

l couldn't either (Ontario), however I could on a laptop. What prompted me to look was an email asking me to come back to Public Mobile. I have never left although I want the discounts offered!

Re: CANT ACCESS MY ACCOUNT

buang99 — Fri, 29 May 2020 19:38:04 GMT

It's back. I could access it now. Thanks all for the reply. Have a wonderful evening.

Re: CANT ACCESS MY ACCOUNT

Bruce3 — Mon, 31 Aug 2020 19:01:45 GMT

Am I missing something what was the solution?

Re: CANT ACCESS MY ACCOUNT

BeachNBeer — Mon, 31 Aug 2020 19:07:59 GMT

@Bruce3 this post was from may. Reading it, it sounds like public mobile website was having server issues and people could not log into their account. This happens sometimes (actually happened yesterday for a bit)....the solution was.. Public Mobile got their servers running again lol

Re: CANT ACCESS MY ACCOUNT

gblackma — Mon, 31 Aug 2020 19:08:58 GMT

@Bruce3 in this case there ws a major outage and the solution was to wait for the self service account to come back online. In your case try the forgot password link to get back into your self service account. If it fails contact the moderators and ask them for a temporary password to your self service account. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.