topic Re: data problem in Get Support

data problem

laminakcamara — Wed, 05 Jan 2022 15:56:50 GMT

my phone was unable to receive data after activating the account with $50, can someone help please I receive and snd normal calls but nor internet data shown

Re: data problem

gpixel — Fri, 29 May 2020 04:37:48 GMT

@laminakcamara whats the make and model of the phone? did you try enabling the data on your phone?

Re: data problem

computergeek541 — Fri, 29 May 2020 04:39:00 GMT

Most likely, this is a phone configuaration issue. A good starting point ist to check the APN settings. https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Re: data problem

blackmatcha — Fri, 29 May 2020 07:07:46 GMT

Have you tried turning it off and on your phone?
And maybe check your APN settings or much better have it reset to default settings

Re: data problem

Keithhaskell — Fri, 29 May 2020 12:52:34 GMT

I would best suggest ensuring your phone in settings and mobile networks it shows public mobile. Mine is Samsung S9.