topic Re: Unlocking in Get Support

Unlocking

fishcake1 — Wed, 05 Jan 2022 15:56:44 GMT

Hi,

How do I unlock my old phone so my sister can use it?

Fishcake

Re: Unlocking

gpixel — Fri, 29 May 2020 01:24:20 GMT

@fishcake1 if you've used the phone on pm and she's on the same provider, you dont need to unlock it

Re: Unlocking

kselmak — Fri, 29 May 2020 01:38:39 GMT

Call the old provider they must do it for free

You can also try manufacturer

Who is it locked to?

What's the make of the phone

Re: Unlocking

JoyLuck — Fri, 29 May 2020 01:18:51 GMT

You need to contact your previous carrier where you used that phone.

Re: Unlocking

gblackma — Fri, 29 May 2020 01:19:09 GMT

@fishcake1 contact the old provider and ask them to unlock it for you. Stay safe.

Re: Unlocking

fishcake1 — Fri, 29 May 2020 01:23:14 GMT

Public Mobile is the provider!

Re: Unlocking

fishcake1 — Fri, 29 May 2020 01:25:12 GMT

Model is iphone 5 S

Re: Unlocking

Carniam — Fri, 29 May 2020 01:25:20 GMT

Contact a mod through SIMon

Re: Unlocking

gpixel — Fri, 29 May 2020 01:26:23 GMT

@fishcake1 the phone is unlocked already.. you don't need to unlock it

Re: Unlocking

fishcake1 — Fri, 29 May 2020 01:27:05 GMT

She wants to take it to a different provider.

Re: Unlocking

JoyLuck — Fri, 29 May 2020 01:31:11 GMT

Re: Unlocking

Carniam — Fri, 29 May 2020 01:29:12 GMT

Wait are you planning on using it through PM? If so you don’t need to unlock. Are you sure it’s even locked? Try putting in a SIM card and see if it works

Re: Unlocking

Naepalm — Fri, 29 May 2020 01:55:17 GMT

@fishcake1

If she wants to use it with another provider, remove the SIM card. Done.

The phone does not need to be unlocked. Get a new SIM card with the provider she wants to use insert thw new SIM activate it and she will be on her way.

Re: Unlocking

buang99 — Fri, 29 May 2020 02:00:53 GMT

If your previous carrier was PM your phone is already unlocked.

Re: Unlocking

computergeek541 — Fri, 29 May 2020 03:54:13 GMT

@fishcake1 wrote:
Hi,
How do I unlock my old phone so my sister can use it?
Fishcake

I've quickly looked through this thread and a few people have mentioned that this iPhone 5s is already unlocked. From the information provided so far, I do not see any indication of that. This phone could very well have been sold by Telus or Koodo and still be locked. It could also be unlocked if it was purchased as factory unlocked or from carrier other than Telus/Koodo. At present, any such declaration about unlock status would be a guess.

The only way to know for sure would be try using a sim card from a non-Telus brand and see if it works.

If the phone is still carrier locked, which it may very well be, you'll need to go to https://publicmobile.ca.ada.support/chat and open a ticket to the moderators to have them process an unlock request.

Re: Unlocking

fdrcamb519 — Fri, 29 May 2020 15:40:22 GMT

@fishcake1

@fishcake1 wrote:
Hi,
How do I unlock my old phone so my sister can use it?
Fishcake

reading whats posted here so far sounds like your iphone 5s is locked to Telus or Koodo, and you would like it unlocked, call the provider to which phone is locked asked them to unlock it. did that my self to a phone locked to Rogers and they unlocked it

Re: Unlocking

LurganIeUk — Fri, 29 May 2020 15:52:37 GMT

@fishcake1 wrote:
Hi,
How do I unlock my old phone so my sister can use it?
Fishcake

Here is how to check to see if it is unlocked. Find someone with a Bell or Rogers or any other working SIM card that is not related to the Telus array of mobile plans (Koodo Public Mobile)....if it works..... it is unlocked. And another test is if you have iTunes on a computer. Take the 5S and back it up to iTunes. Then run and full reset on the phone using iTunes. The last page of the process with say "Congratulations your iPhone is unlocked" BUT only if it is unlocked. Then restore the phone from the backup. The 5S is an older phone that would have likely been locked at time of purchase..unless it was purchased at the Apple Store and in that case it should be unlocked.