topic Re: Invalid SIM in Get Support

Invalid SIM

Heyhurly — Wed, 05 Jan 2022 15:56:38 GMT

Hi there. I've been trying to activate my SIM card for the past 2-3 days but I always keep on getting the invalid SIM number. I've double checked it so many times but still, it is saying that. I've cleared browser cache, history etc. Please help! Thanks.

Re: Invalid SIM

gblackma — Thu, 28 May 2020 21:42:51 GMT

@Heyhurly did you get to the payment? Could you see if your credit card was charged? Thanks.

Re: Invalid SIM

RossN — Thu, 28 May 2020 21:44:23 GMT

@Heyhurly hi if you are trying to sign up go to the live chat https://www.publicmobile.ca/en/ns/get-started

Re: Invalid SIM

hairbag1 — Thu, 28 May 2020 21:49:25 GMT

@Heyhurly wrote:
Hi there. I've been trying to activate my SIM card for the past 2-3 days but I always keep on getting the invalid SIM number. I've double checked it so many times but still, it is saying that. I've cleared browser cache, history etc. Please help! Thanks.

Try putting the sim in your phone to see if it'll work.

Watch your email in- box for "Welcome to Public Mobile". Save the info in that email...you might need pin numbers etc later on.

Welcome aboard.

Re: Invalid SIM

kselmak — Thu, 28 May 2020 21:59:56 GMT

Hi @Heyhurly

Where did you get the card!

Was your cc charged?

If no please contact moderators https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If yes, try using it

Try signing into your selfserve, if you can't try registering the selfserve

Welcome to public mobile

Re: Invalid SIM

buang99 — Thu, 28 May 2020 22:03:46 GMT

Restart your phone.

Re: Invalid SIM

geopublic — Thu, 28 May 2020 22:08:26 GMT

@Heyhurly wrote:
Hi there. I've been trying to activate my SIM card for the past 2-3 days but I always keep on getting the invalid SIM number. I've double checked it so many times but still, it is saying that. I've cleared browser cache, history etc. Please help! Thanks.

@Heyhurly If you waited for an hour between tries and still get the "Invalid SIM" error then:

Your card has been activated
You card has been activated in the past and cannot be re-activated

Re: Invalid SIM

Heyhurly — Thu, 28 May 2020 22:24:00 GMT

But it is a new sim card. I just got this? I've never had a public mobile account before. This is the first time.

Re: Invalid SIM

gpixel — Thu, 28 May 2020 22:28:17 GMT

@Heyhurly it's the website that's the problem. just keep trying to activate in private incognito mode.

if it's still not working you can message customer support here:

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

Re: Invalid SIM

Heyhurly — Thu, 28 May 2020 22:36:29 GMT

Thanks. Honestly this is pretty awful first experience. I am trying to submit a ticket but it's asking me to verify. I am already logged in.

Re: Invalid SIM

gblackma — Thu, 28 May 2020 22:38:20 GMT

@Heyhurly you have to re-enter the community login and password again.

Re: Invalid SIM

geopublic — Thu, 28 May 2020 22:38:37 GMT

@Heyhurly wrote:
But it is a new sim card. I just got this? I've never had a public mobile account before. This is the first time.

@Heyhurly If it's a new card did you try the sim in your phone? Does it connect to Public's network? If not, where did you purchase the card from?

Re: Invalid SIM

Heyhurly — Thu, 28 May 2020 22:41:41 GMT

Did that and it is saying username error or error logging in. I have done all the spelling checks etc. It's all correct. I got 20/20 vision. EVERYTHING that I have typed is correct.

Re: Invalid SIM

Heyhurly — Thu, 28 May 2020 22:42:10 GMT

from their website

Re: Invalid SIM

geopublic — Thu, 28 May 2020 22:48:16 GMT

@Heyhurly wrote:
from their website

@Heyhurly Try this. Clear your browsers cache. Restart your computer. Make sure cookies and JavaScript are enabled. If you were using Chrome then use Edge. If your were not using using Chrome then try Chrome. Try the activation one more time. If you are getting an "Invalid SIM" error then you must submit a ticket for help.

Re: Invalid SIM

Carniam — Thu, 28 May 2020 23:07:26 GMT

@Heyhurly i had this same type of issue, but was able to get it to work in incognito mode

Re: Invalid SIM

gpixel — Thu, 28 May 2020 23:10:54 GMT

@Heyhurly if it's still not working, make a new community account and try submitting another ticket. do all of this in incognito private mode.

have you tried entering the email and password you signed up to self serve with, when creating the ticket?

Re: Invalid SIM

payammasjedi — Fri, 29 May 2020 18:37:51 GMT

First of all just verify that the payment is done.

Then go to PM website in the ‘Plans’ section, click on the live chat... Then type ‘contact a mod’ and click the option that says you prefer human.

You will be given a link to fill the required information and when you click submit, get the ticket number... A mod will answer you around 30 minutes or maximum 2 hours.

When they started to send you private messages, Provide SIM cad number , phone number, plan and any referral code you have.

The mod will follow up with you, normally with a temporary number to activate your SIM card and, if you’re porting your number, then they will follow that on the SAME THREAD AND TICKET INFO so you don’t need to get another ticket.

I hope it works for you but the punch line is “have patience and don’t worry”

Re: Invalid SIM

geopublic — Fri, 29 May 2020 18:32:38 GMT

@payammasjedi Posting of referral codes in this forum is strictly prohibited. Please edit your post (three dots) and remove the code asap.

Re: Invalid SIM

payammasjedi — Fri, 29 May 2020 18:38:48 GMT

My apologies I didn’t knew that.

I edited the post.

Thanks for informing me.