topic Re: My number is not working in Get Support

My number is not working

Lteguy — Wed, 05 Jan 2022 15:56:32 GMT

No incoming calls. Help!!!

Re: My number is not working

kselmak — Thu, 28 May 2020 20:17:07 GMT

Did you port?

If yes

Use your old sim until it stops working

If not

Is anything else working?

Do you have dnd ur airplane mode on

Can you restart your phone with the sim I n

Does your phone with with Telus Neverwinter is it unlocked

Re: My number is not working

gpixel — Thu, 28 May 2020 20:11:18 GMT

@Lteguy if you've just ported your number, it should take anywhere from 2-3h to finish porting. do not cancel your previous provider

Re: My number is not working

geopublic — Thu, 28 May 2020 20:11:37 GMT

@Lteguy If you just ported you number then you need to wait for the port to complete to be able to receive calls. You can also just keep using your old sim until it stops working.

Re: My number is not working

LovesToPM — Thu, 28 May 2020 20:21:02 GMT

Hi @Lteguy

Have you tried restarting your phone?

When you call 611, what does the recording say about your account status?

Are you having any other issues? Can you call out? Texting in/out works?

What do you hear when you try calling your number from another phone?

Re: My number is not working

Lteguy — Thu, 28 May 2020 20:41:53 GMT

it says public mobile on top

can make calls out

but can’t get incoming

Re: My number is not working

LovesToPM — Thu, 28 May 2020 20:45:49 GMT

@Lteguy

Did you port transfer your number like others mentioned?

If yes, you can continue using your old provider's SIM to receive calls until the port is complete.

If you did not port, did you try restarting your phone?

Try calling your number from another phone. What happens? Does it go straight to PM voicemail?

Re: My number is not working

lemonkitkat — Thu, 28 May 2020 21:23:38 GMT

Im currently having the same issue. If it has been more than 2 hours since you started your port process/activation, I'd suggest submitting a ticket to the moderators. Click the bubble with the question mark inside it, at the bottom right side of your screen, and then type into the chat bot "Port request", it should ask if you want to open a ticket, go ahead and do that.

Have your at least your imei (or acct #) and new sim number ready for when you submit the ticket

Re: My number is not working

geopublic — Thu, 28 May 2020 21:30:05 GMT

@Lteguy wrote:
it says public mobile on top
can make calls out
but can’t get incoming

@Lteguy What type of phone do you have? If you are not porting in a number check your privacy settings or make sure you do not have the "Do not disturb" mode turned on.

Re: My number is not working

Lteguy — Thu, 28 May 2020 21:49:26 GMT

Who’s a moderator I can submit a ticket for porting?

Re: My number is not working

hairbag1 — Thu, 28 May 2020 21:52:07 GMT

@Lteguy wrote:
Who’s a moderator I can submit a ticket for porting?

Look at top of this page, click on "Get Help"...then click on "Chat with Simon" to start process of moderator intervention.

Re: My number is not working

kselmak — Thu, 28 May 2020 21:55:25 GMT

Here is a direct message link if Simon is giving you troubles

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My number is not working

Lteguy — Thu, 28 May 2020 23:41:35 GMT

hourly update, still can’t receive calls

however I did submit a porting ticket to the link Provided

what should I do until then?

Re: My number is not working

Lteguy — Thu, 28 May 2020 23:44:56 GMT

its an iPhone XR,

not my phone it’s my coworkers, I referred him

And on my other post I’m looking for my referral discount for my plan for making the friend referral

Re: My number is not working

LovesToPM — Thu, 28 May 2020 23:47:53 GMT

@Lteguy wrote:
hourly update, still can’t receive calls

however I did submit a porting ticket to the link Provided

what should I do until then?

Make sure your other provider account is active. It must be active in order for the port transfer to work.

Once the port is complete, your old provider account will close automatically.

In the meantime, you can continue to use the old provider SIM card to receive phone calls and texts.

Re: My number is not working

Lteguy — Fri, 29 May 2020 04:53:41 GMT

Don’t have old provider any more the only SIM card I have is public mobile and I can only make outgoing calls. I can’t get incoming calls.

Re: My number is not working

computergeek541 — Fri, 29 May 2020 04:55:45 GMT

@Lteguy wrote:
Don’t have old provider any more the only SIM card I have is public mobile and I can only make outgoing calls. I can’t get incoming calls.

You don't have your old provider any more because that service stopped working or because you threw out your old sim card? If it's a matter of you simply discarding your old carrier's sim card, incoming calls will continue to go to the old carrier until porting is complete.

Re: My number is not working

gpixel — Fri, 29 May 2020 07:44:27 GMT

@Lteguy reset your network settings

1. From the home screen navigate to Settings>General>Reset
2. Tap Reset Network Settings
If prompted enter your passcode
3. Tap Reset Network Settings
4. Restart your phone

Re: My number is not working

Lteguy — Fri, 29 May 2020 15:45:09 GMT

Because the service stopped working

Re: My number is not working

geopublic — Fri, 29 May 2020 16:49:03 GMT

@Lteguy wrote:
Because the service stopped working

@Lteguy That is a big problem since you account with your previous provider needs to be active for a port to complete.

Be sure to note the best practices below to ensure a smooth process:

Only the authorized account holder can transfer a number.
You cannot transfer numbers between Public Mobile accounts.
Your previous account must be active in order for the number transfer to go through. Once the transfer is complete, it will be automatically deactivated from your previous service provider.
Double check your old account info, as it needs to be correct in order for your number transfer to complete. Here’s the information you’ll need: