topic Re: Transfer a Phone Number in Get Support

Transfer a Phone Number

Alley2 — Wed, 05 Jan 2022 15:56:22 GMT

I would like some assistance please to transfer my phone number from my old Koodo account

Re: Transfer a Phone Number

Naepalm — Thu, 28 May 2020 18:46:17 GMT

@Alley2 is it a prepaid account?

Here is a helpful page, but if it is a koodo prepaid you will need to do a two-step process.

https://publicmobile.ca/en/on/get-help/articles/choose-your-phone-number

Re: Transfer a Phone Number

Anonymous — Thu, 28 May 2020 18:45:25 GMT

@Alley2- You will need to contact the moderator team to assist you with that. Use Simon the chatbot to open a ticket. lick the ? in lower right corner of most pages (or find the get help link). Then enter something like transfer phone number from koodo as your question. Follow the prompts to open a ticket.

Re: Transfer a Phone Number

Triguy — Thu, 28 May 2020 18:46:54 GMT

As a new customer, we recommend porting a number at activation with the exception of Koodo Prepaid customers.

We have made some system enhancements to improve the success rate of this activity. So long as the correct information is entered, this process should be seamless

All other customers: To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.

Re: Transfer a Phone Number

dabr — Thu, 28 May 2020 18:51:20 GMT

@Alley2 wrote:
I would like some assistance please to transfer my phone number from my old Koodo account

@Alley2 You can transfer your Koodo number at activation yourself (unless it's Koodo prepaid, as mentioned). If you don't do it at activation then you'll need moderators help to transfer your number via SIMon here: https://publicmobile.ca.ada.support/chat/

Please enter "Port Request" and follow the rest of the prompts to finish submitting your ticket. Also keep your Koodo account active until the port is complete.

Re: Transfer a Phone Number

geopublic — Thu, 28 May 2020 19:02:42 GMT

@Alley2 wrote:
I would like some assistance please to transfer my phone number from my old Koodo account

@Alley2 Have your Koodo account number, name on the Koodo account and your Koodo number ready. To complete your port-in request, please click this link and type in “port request” to be put in touch with a Moderator.

Include the Koodo info from above and they will take care of it for you.