topic Re: Trying to change my plan, but no options displayed in new plan window in Get Support

Trying to change my plan, but no options displayed in new plan window

CatCat — Wed, 05 Jan 2022 15:56:17 GMT

Hi, I am trying to change my plan through my account, but I can't see any option. Please help.

Re: Trying to change my plan, but no options displayed in new plan window

Naepalm — Thu, 28 May 2020 18:28:50 GMT

@CatCat try on incognito mode, clear your cache and history. This happened to me this morning and after an hour or so it worked again. Sign out of your browser and try a different browser.

Public Must be working on some bugs or something that makes the data no available.

Re: Trying to change my plan, but no options displayed in new plan window

JoyLuck — Thu, 28 May 2020 18:30:15 GMT

@CatCat wrote:
Hi, I am trying to change my plan through my account, but I can't see any option. Please help.

Once you log into self service choose this link:

Re: Trying to change my plan, but no options displayed in new plan window

Staliger — Thu, 28 May 2020 18:33:38 GMT

@CatCat Currently it seems that self-service has some issues. Probably would be better to try doing it later today.

Re: Trying to change my plan, but no options displayed in new plan window

Triguy — Thu, 28 May 2020 18:43:15 GMT

You you are unable to change your plan then try submitting a ticket.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Trying to change my plan, but no options displayed in new plan window

Naepalm — Thu, 28 May 2020 18:47:57 GMT

@JoyLuck that link wasn't working for me this morning either I think the OP is having the same issue I had. The page would show all the boxes but nothing in them.

Re: Trying to change my plan, but no options displayed in new plan window

JoyLuck — Thu, 28 May 2020 18:52:45 GMT

@Naepalm

It was working when I did the screenshot and I just checked again now and it is still working.

Re: Trying to change my plan, but no options displayed in new plan window

Naepalm — Thu, 28 May 2020 18:53:35 GMT

@JoyLuck Awesome!

@CatCat maybe try again.