topic Re: plan change in Get Support

plan change

sforti3r — Wed, 05 Jan 2022 15:56:11 GMT

I upgraded to another plan and it has not changed on my account yet. How do I confirm it was changed and is active.

Re: plan change

kselmak — Thu, 28 May 2020 17:09:40 GMT

Did you do immediate or postponed change?

If you did postpone change you can click on the plan details and it will show the date that the change will take place and the name of new plan

If immediate you just first put money on the account and the plan must be different. It should happen right away and the details of new plan should be in the my plan details page

If you want to renew early (switch to same plan today) you must contact moderators

https://publicmobile.ca.ada.support/chat/ and they will do it for you. First port enough money on the account

Re: plan change

Triguy — Thu, 28 May 2020 17:08:29 GMT

Did you select change immediately or on next renewal date ?

https://www.publicmobile.ca/en/bc/get-help/articles/change-your-plan

Re: plan change

JoyLuck — Thu, 28 May 2020 17:23:17 GMT

@sforti3r

If you chose "Change plan now" you will not receive any credit from your current plan as opposed to "Change on next renewal date"

Re: plan change

gblackma — Thu, 28 May 2020 17:12:01 GMT

@sforti3r log out of your self service account, log back in and go to my plan section. If its not there, then you chosed change on next renewal. Stay safe.

Re: plan change

Staliger — Thu, 28 May 2020 17:41:37 GMT

@sforti3r as @gblackma mentioned, if you selected Change Now, then you just need to relogin your self-service. If Change on New Renewal was selected, then, it will be changed at your plan renewal date. 2nd option is more preferable if you want to save some $.