topic Re: Need moderators in Get Support

Need moderators

Lynne1 — Tue, 04 Jan 2022 18:16:07 GMT

Hi guys

I ported my number from Fido to PM three weeks ago, and my PM sim card still don't work. Now I still using my Fido SIM card. I already sent a message to PM moderators one week ago, and don't get any response. @Mary_M @Shazia_K @Dave_M @Saray_OWho can help whether fix it or refund? Thank you.

Re: Need moderators

saje_ward — Mon, 21 Nov 2016 19:08:29 GMT

If you are looking for a refund many of us are seeking what is called a "charge back" from our credit card companies. This is when you did not get a service that you paid for and the cc company reverses the charges and credits your account.

You will have no luck getting a refund through PM.

Re: Need moderators

Lynne1 — Mon, 21 Nov 2016 19:25:46 GMT

@saje_ward

Thank you. I still wait for PM reply. If they don't answer me, I will do that.

Re: Need moderators

Cherryho — Mon, 21 Nov 2016 19:48:05 GMT

Hi Lynne,

I have been sending messages to the MOD since saturday... still not yet read... no response...

But all my friends have successfully ported to public mobile...

I hope they will get back to us soon...

Cherry

Re: Need moderators

Lynne1 — Tue, 22 Nov 2016 16:23:35 GMT

up Hope they can see it. @Mary_M

Re: Need moderators

Cherryho — Tue, 22 Nov 2016 16:33:10 GMT

Hi Lynne,

My phone has been ported successfully...

But I still can't log into my public mobile account...

so I have no idea... if everything is okay with my public mobile account..

@Mary_M @Jeremy_M @Shazia_K

Please help!!!

Cherry

Re: Need moderators

Lynne1 — Wed, 23 Nov 2016 15:06:32 GMT

up again

Re: Need moderators

Cherryho — Thu, 24 Nov 2016 17:09:35 GMT

Hi Lynne,

Everything has been solved for my phone now.

Try to PM @Danny_M!

Hope you can get your straighten out soon too.

Re: Need moderators

Lynne1 — Fri, 25 Nov 2016 17:26:24 GMT

@Cherryho

Message them six times during three weeks, but no reply.

Re: Need moderators

Lynne1 — Tue, 29 Nov 2016 21:41:57 GMT

up again.

Re: Need moderators

nishufan — Wed, 30 Nov 2016 16:59:55 GMT

Hope our moderators reach you. @Mary_M

Re: Need moderators

Lynne1 — Wed, 30 Nov 2016 23:01:15 GMT

Already one month, no response from moderators.Please help me fix it. @Mary_M @Shazia_K

Re: Need moderators

Lynne1 — Thu, 01 Dec 2016 18:24:07 GMT

So disappointed

Re: Need moderators

Cherryho — Thu, 01 Dec 2016 20:10:03 GMT

@Danny_M

Can you please Lynne? I am sure that it has been very frustrating for Lynne.

Thanks,

Cherry

Re: Need moderators

Lynne1 — Thu, 08 Dec 2016 05:20:10 GMT

It solved, but I already pay Fido the monthly fee two days ago, and my plan already passed 1/3 time. Anyway, Thanks everyone.