topic Re: Service is cancelled??? in Get Support

Service is cancelled???

Anett — Wed, 05 Jan 2022 15:55:38 GMT

Hello, My sim card got cancelled. Does that mean Public mobile stopped the services and my pre-authorized payment won't be pulled from my bank account anymore? (That is what I want for the service to get cancelled, but accidently my sim got blocked meanwhile) please let me know, someone!!! I don't want to pay for a service that I can't use right now. Basically I can't do anything right now, I can't set up online profile. But if it got cancelled this way, than it is fine. Thank you so so much, I appreciate it!

Re: Service is cancelled???

dabr — Wed, 27 May 2020 19:32:45 GMT

@Anett wrote:
Hello, My sim card got cancelled. Does that mean Public mobile stopped the services and my pre-authorized payment won't be pulled from my bank account anymore? (That is what I want for the service to get cancelled, but accidently my sim got blocked meanwhile) please let me know, someone!!! I don't want to pay for a service that I can't use right now. Basically I can't do anything right now, I can't set up online profile. But if it got cancelled this way, than it is fine. Thank you so so much, I appreciate it!

@Anett Were you trying to activate your SIM online and was unable to complete because of errors? If that was the case then just wait one hour before retrying. Make sure to clear your cache/cookies and open a new browser with incognito/private mode when retrying.

Re: Service is cancelled???

Triguy — Wed, 27 May 2020 19:34:19 GMT

Did you remove your credit card for autopay ? After 90 days if there is no payment then your account will be deactivated.

Re: Service is cancelled???

popping — Wed, 27 May 2020 19:34:23 GMT

@Anett

Is your account status expired or suspended?

If yes, your autopay did not work on your renewal. Add enough fund to your account and click the reactivate your plan link to get your phone working again.

Re: Service is cancelled???

Carniam — Wed, 27 May 2020 19:51:38 GMT

I think she wants to cancel her plan

Re: Service is cancelled???

Carniam — Wed, 27 May 2020 19:54:11 GMT

If possible log into your account and cancel the autopay. If you are unable to log in another option could be to contact the mods. If you’re using a credit card you can also request a new card which will prevent your bill from auto renewing. Good luck

Re: Service is cancelled???

Barbie2 — Wed, 27 May 2020 19:56:03 GMT

@Anett do you want to cancel your account?

Re: Service is cancelled???

geopublic — Wed, 27 May 2020 20:11:59 GMT

@Anett wrote:
Hello, My sim card got cancelled. Does that mean Public mobile stopped the services and my pre-authorized payment won't be pulled from my bank account anymore? (That is what I want for the service to get cancelled, but accidently my sim got blocked meanwhile) please let me know, someone!!! I don't want to pay for a service that I can't use right now. Basically I can't do anything right now, I can't set up online profile. But if it got cancelled this way, than it is fine. Thank you so so much, I appreciate it!

@Anett What happens if your dial *611 from your device with the Public Mobile sim card in your phone? Does it say suspended?

Did you port out your number from Public Mobile? If yes, then your account got automatically canceled.

Re: Service is cancelled???

Anett — Wed, 27 May 2020 20:14:08 GMT

*611 does not work from my phone now, can’t dial. Idk if I ported out my number . Thank u so much for helping!!! Let me know

Re: Service is cancelled???

Anett — Wed, 27 May 2020 20:16:33 GMT

Yes pls.

Re: Service is cancelled???

JoyLuck — Wed, 27 May 2020 20:17:16 GMT

@Anett wrote:
*611 does not work from my phone now, can’t dial. Idk if I ported out my number . Thank u so much for helping!!! Let me know

If you ported your number out to another carrier, then your account will closed automatically.

Re: Service is cancelled???

geopublic — Wed, 27 May 2020 20:20:06 GMT

@Anett wrote:
*611 does not work from my phone now, can’t dial. Idk if I ported out my number . Thank u so much for helping!!! Let me know

@Anett If *611 does not work then your account was cancelled.

Re: Service is cancelled???

Anonymous — Wed, 27 May 2020 20:24:05 GMT

@Anett

There have sporadic reports of charges continuing. Keep an eye out for it over the next month.

Edit: on mobile...not sure what customer intends

Re: Service is cancelled???

Anett — Wed, 27 May 2020 20:21:35 GMT

Hi, I can’t set up my self serve account, it does not let me to receive messages (the code) Preauthorizes pmt was set up. I just want to know if my sim was locked, the service was cancelled too?

Re: Service is cancelled???

Carniam — Wed, 27 May 2020 20:26:21 GMT

Did you switch your number to a new company?

Re: Service is cancelled???

geopublic — Wed, 27 May 2020 20:30:55 GMT

@Anett wrote:
Hi, I can’t set up my self serve account, it does not let me to receive messages (the code) Preauthorizes pmt was set up. I just want to know if my sim was locked, the service was cancelled too?

@Anett Did you just activate that card or was it already activated?

Re: Service is cancelled???

Anett — Wed, 27 May 2020 21:03:37 GMT

HI, I see what you mean, no I did not port my number to other carrier.

Re: Service is cancelled???

Anett — Wed, 27 May 2020 21:04:01 GMT

Let's cross our fingers.

Re: Service is cancelled???

Anett — Wed, 27 May 2020 21:05:24 GMT

Yes, I will. I've just paid a full month just one day before... If they charge me for next month too, ... well for sure, I will change my credit card number of something. I just don't want to destroy my good credit score with this.

Re: Service is cancelled???

Anett — Wed, 27 May 2020 21:05:45 GMT

No.