topic Re: cannot receive one time verification code from CIBC in Get Support

cannot receive one time verification code from CIBC

Rawaz — Wed, 05 Jan 2022 15:55:02 GMT

Hi,

I've been having issues getting a one-time code to use to add a new interac contact.

What's strange is that i've had the call/sms come through on this a few months ago. I have a 672 number and I have read that this is a new area code and that it might not work, but it has done so a few times without issue in the past and now it's suddenly stopped? I've tried for 4 hours constantly. Also removed my sim, changed my network settings, reset and updated my phone. nothing! is this a problem with public? should i move to rogers or one of the more established telecoms? many thanks

Re: cannot receive one time verification code from CIBC

gpixel — Tue, 26 May 2020 22:39:44 GMT

@Rawaz you can try changing your number to a more common area code, if you aren't too worried about keeping your current number.

you can do this in your self serve account.

Re: cannot receive one time verification code from CIBC

Staliger — Tue, 26 May 2020 22:47:02 GMT

@Rawaz I had problems with 672 code. Change the number to the one with old code like 236 or 604, and no more problems.

Re: cannot receive one time verification code from CIBC

Triguy — Tue, 26 May 2020 22:48:49 GMT

You could setup a Textnow account and see if you can receive a sms through it.

Re: cannot receive one time verification code from CIBC

geopublic — Tue, 26 May 2020 22:51:56 GMT

@Rawaz If has worked in the past then there isn't a reason why it shouldn't work now.

Make sure you are not blocking any numbers and also check with your bank to make sure you have supplied the correct number.

Re: cannot receive one time verification code from CIBC

Rawaz — Tue, 26 May 2020 23:01:25 GMT

thank you, but unfortunately im too invested deep with this number across many platforms and contacts

Re: cannot receive one time verification code from CIBC

Rawaz — Tue, 26 May 2020 23:02:27 GMT

that's what has got me all confused! I've been on the phone with CIBC for an hour, they're now escalating it to their tech department and putting a note down in case similar calls spring up

Re: cannot receive one time verification code from CIBC

Rawaz — Tue, 26 May 2020 23:05:05 GMT

thanks for the suggestion, i tried it now however when i try adding it as a number on my account, cibc asks me to verify it with a one-time code 🤣😂

Re: cannot receive one time verification code from CIBC

geopublic — Tue, 26 May 2020 23:46:46 GMT

@Rawaz Check your usage history if the text is coming in then your device is blocking it. 😭

Re: cannot receive one time verification code from CIBC

aalmahdi — Fri, 05 Jun 2020 04:35:56 GMT

I am having the same issue!! what should I do ??

#important #Urgent

Re: cannot receive one time verification code from CIBC

Naepalm — Fri, 05 Jun 2020 04:38:53 GMT

@aalmahdi You can contact CIBC and see if they can send a second factor verification email instead of a text. Text second factor is not all that secure anyway. If some steals your Crdentials and SIM jacks you youll be in trouble.

Re: cannot receive one time verification code from CIBC

computergeek541 — Fri, 05 Jun 2020 04:39:25 GMT

@aalmahdi wrote:
I am having the same issue!! what should I do ??
#important #Urgent

Does CIBC allow the code to be sent to you using any other method? Being a TD customer, I can select either text message or phone call. I know that's not a permanent fix, but at least you'd be able to get into your bank account.

Re: cannot receive one time verification code from CIBC

gpixel — Fri, 05 Jun 2020 05:03:28 GMT

@aalmahdi what type of phone do you have?

Re: cannot receive one time verification code from CIBC

geopublic — Fri, 05 Jun 2020 05:38:12 GMT

@aalmahdi Did you just port in you number? If yes, some banks have security measures in place to protect against simjacking so they will not send out a text for 48 hours if a number has been ported out.

Wait for 48 hours to see if that is that is the case.

Re: cannot receive one time verification code from CIBC

aalmahdi — Thu, 11 Jun 2020 16:57:50 GMT

Hello, it has been now one week since I activated my Public Mobile number and still I don't receive verification code from my Bank.

Thank you

Re: cannot receive one time verification code from CIBC

dabr — Thu, 11 Jun 2020 17:36:42 GMT

@aalmahdi wrote:
Hello, it has been now one week since I activated my Public Mobile number and still I don't receive verification code from my Bank.

Thank you

@aalmahdi I think the issue might be with CIBC as their verification texts/alerts can suddenly stop. You might need to ask CIBC why you're not receiving their texts/alerts, or you might need to refresh the alert settings in your CIBC account.

Re: cannot receive one time verification code from CIBC

geopublic — Thu, 11 Jun 2020 17:51:15 GMT

@aalmahdi wrote:
Hello, it has been now one week since I activated my Public Mobile number and still I don't receive verification code from my Bank.

Thank you

@aalmahdi The only thing I can suggest it try to change the number at CIBC to your spouses number or a family member and then back to your PM number to see if that resets it.