topic Re: Not able to receive calls in Get Support

Not able to receive calls

Benji — Wed, 05 Jan 2022 15:54:53 GMT

Can not receive calls.

Re: Not able to receive calls

geopublic — Tue, 26 May 2020 19:54:18 GMT

@Benji wrote:
Can not receive calls.

@Benji If you just ported in your number you won't be able to receive calls until your previous provider releases you number to Public Mobile. That can take up to 4 hours.

If you are not porting in then check your privacy settings on your device.

Re: Not able to receive calls

hairbag1 — Tue, 26 May 2020 19:55:04 GMT

@Benji wrote:
Can not receive calls.

Log into My Account ...is your account Active or something else ?

Re: Not able to receive calls

gblackma — Tue, 26 May 2020 19:56:33 GMT

@Benji just put your old providers SIM back into your phone to receive calls/ texts. When it stops your port is complete. Welcome to PM. Stay safe.

Re: Not able to receive calls

oglat — Tue, 26 May 2020 19:57:13 GMT

Hi @Benji

Is everything else working?

Re: Not able to receive calls

Benji — Tue, 26 May 2020 20:04:29 GMT

Can receive texts. Some people can my number and others can’t. Don’t have old SIM card. Did the port over Sunday night

Re: Not able to receive calls

Benji — Tue, 26 May 2020 20:05:22 GMT

Can receive text messages. Able to receive calls from some but other get a this phone is not in service

Re: Not able to receive calls

Benji — Tue, 26 May 2020 20:07:29 GMT

Bell contract ended on sat. Started with public on Sunday.

Re: Not able to receive calls

gblackma — Tue, 26 May 2020 20:09:22 GMT

@Benji whats the make amd model of your phone? Thanks. Try a network rest and restart your phone

Your sim didnt provision properly. Contact the moderators, ask them to reset your service. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Keep an eye on the envelope top right of your screen. The mods answer will show up there. Stay safe.

Welcome to PM .

Re: Not able to receive calls

Benji — Tue, 26 May 2020 20:08:27 GMT

yes

Re: Not able to receive calls

Benji — Tue, 26 May 2020 20:10:10 GMT

It is an iPhone 8. My son also started same day and he is also having issues.

Re: Not able to receive calls

gblackma — Tue, 26 May 2020 20:12:09 GMT

@Benji your Bell account had to be active to port your number. Log into your self service account, go to the plan page and see what number is showing there. Thanks.

Re: Not able to receive calls

Nezgar — Tue, 26 May 2020 20:14:02 GMT

@Benji wrote:
Bell contract ended on sat. Started with public on Sunday.

Your account at Bell needs to remain active for the port to succeed. If you cancelled your account at Bell since the contract ended, you need to re-activate it at Bell, then advise a PM moderator to retry porting the numbers to the Public Mobile accounts again.

Re: Not able to receive calls

geopublic — Tue, 26 May 2020 20:19:59 GMT

@Benji wrote:
Bell contract ended on sat. Started with public on Sunday.

@Benji If your contract will Bell on Saturday then you should have activated your PM card on Thursday of Friday because your Bell account needs to be activate for a port to be successful.

Re: Not able to receive calls

geopublic — Tue, 26 May 2020 20:21:32 GMT

@Benji wrote:
Can receive text messages. Able to receive calls from some but other get a this phone is not in service

@Benji You will only be able to receive calls/texts from other Public Mobile (Telus) members while waiting for the port to complete.

Re: Not able to receive calls

buang99 — Wed, 27 May 2020 16:36:31 GMT

Anyone having this issue need not to worry. It will work within an hour or two, just give it some time for the carrier to transfer ports.. I had the same issue before I was able to call and receiving text but not receiving calls, and after some time (10mins?) I was able to receive calls and enjoyed my public mobile. 🙂