topic Keep my old number in Get Support

Keep my old number

Sueann — Wed, 05 Jan 2022 15:54:32 GMT

Good day, I have just switched from chatr and has joined public mobile. My phone got activated yesterday but fell over the balcony so I have to replace my phone and chip because I cant find it. I have just purchased my new chip but would like to keep my same old number that I had. How do I go about doing that?

Re: Keep my old number

JoyLuck — Tue, 26 May 2020 16:52:20 GMT

@Sueann wrote:
Good day, I have just switched from chatr and has joined public mobile. My phone got activated yesterday but fell over the balcony so I have to replace my phone and chip because I cant find it. I have just purchased my new chip but would like to keep my same old number that I had. How do I go about doing that?

Log into self service and choose the Change Sim Card link.

Re: Keep my old number

Triguy — Tue, 26 May 2020 16:53:35 GMT

Once you receive your new SIM card, you can change the SIM card number on your account and reactivate your service via Self-Serve by following these steps:

Log into your Self-Serve account
Go to Plan and Add-ons > Change SIM card

Enter your new SIM card number into the field. Your SIM card number is found on the back of your SIM card, as outlined in the image below: