topic Re: Forgot password in Get Support

Forgot password

Umairm3 — Wed, 05 Jan 2022 15:54:20 GMT

My email is locked out what is the best way to retrieve password

Re: Forgot password

JoyLuck — Tue, 26 May 2020 02:13:19 GMT

Wait one hour and then choose the Forgot your password link.

If you continue to have problems contact a moderator by choosing the ? in the lower right hand corner and following the prompts or use this link:

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Re: Forgot password

gblackma — Tue, 26 May 2020 01:47:02 GMT

@Umairm3 if you know the answer to your secret question. Then use the forgot password link to get back into your self service account. If it fails or tou dont know it. Contaxt the moderators and ask them for a temporary password. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Keep an eye on the envelope top right of your screen. The mods answer will show up there. Stay safe.

Welcome to the community.