topic Re: Contact Help in Get Support

Contact Help

Setey — Wed, 05 Jan 2022 15:53:51 GMT

How do you get a hold of a MOD if you have need to contact them / ask question? directly?

Re: Contact Help

computergeek541 — Mon, 25 May 2020 09:49:59 GMT

That's done by submitting a ticket through https://publicmobile.ca.ada.support/chat .

Re: Contact Help

Setey — Mon, 25 May 2020 10:00:39 GMT

👌

Re: Contact Help

Jb456 — Mon, 25 May 2020 10:03:19 GMT

@Setey sometimes SIMon the chat bot is annoying and it becomes frustrating for some to reach the moderators.

If you have this problem link below you can private message moderators.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Contact Help

Triguy — Mon, 25 May 2020 10:27:03 GMT

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Contact Help

gblackma — Mon, 25 May 2020 12:13:50 GMT

@Setey keep an eye on the envelope top right of your screen. The mods answer will show up there. Welcome to the community. Stay safe.

While you wait for moderator response, once it doesn't require account access. Maybe we can help you out here.

Re: Contact Help

geopublic — Mon, 25 May 2020 15:57:27 GMT

@Setey wrote:
How do you get a hold of a MOD if you have need to contact them / ask question? directly?

To submit a ticket to the Public Mobile please start a conversation with the Public's virtual assistant, SIMON by clicking this link.

Enter Mod at the Ask me anything prompt and hit return
Select Account-specific question
Select No, I want a human
Select the Click me! link

In your message ask your question. The message will be received by Public Mobile and they will respond to it. You will receive a response in your private message inbox.

Please note that account verification may be required when contacting the Public Mobile Moderator Team.

Re: Contact Help

Naepalm — Mon, 25 May 2020 16:06:15 GMT

@geopublic love the colour text, really pops and makes the post noticeable.

Re: Contact Help

benfatto — Mon, 25 May 2020 18:27:34 GMT

In theory moderators respond more quickly to questions submitted via SIMon than direct private messaging.
If you submit a ticket confirmation can be seen in the SENT folder of your private messages.
Whichever method you choose ongoing communication is via private messaging.