topic Re: No service in Get Support

No service

cda — Wed, 05 Jan 2022 15:53:46 GMT

why am I getting a “no service” message?

Re: No service

Jb456 — Mon, 25 May 2020 01:49:49 GMT

We would really need more information to assist you.

Did you just join?

Are you porting a number?

Have you been a client for awhile and it just stopped working?

Have you rebooted your phone?

What does it say in your account? Active? suspended?

Re: No service

Staliger — Mon, 25 May 2020 01:54:48 GMT

@cda Please give us more info. Did you have it before? Did you port your number? What is your phone model? Did you try restarting phone or enabling/disabling Fly mode? Thanks.

Re: No service

geopublic — Mon, 25 May 2020 01:55:17 GMT

@cda Put your phone in airplane mode for 5 minutes and then back to normal. Also try restarting your phone. If you are still getting the no service error and you just activated your account then your account was not provisioned properly. You need to click on the "?" and submit a ticket so that the moderator can reset your account.

Re: No service

gblackma — Mon, 25 May 2020 01:55:36 GMT

@cda did your credit card renew recently? Did you receive a replacement card and forget to update it with PM? You could try manually selecting PM as your network and restart your phone. Stay safe.

Re: No service

fdrcamb519 — Mon, 25 May 2020 02:23:49 GMT

@cda

If you just ported the number takes minimum a few hours for service to be completely working. Welcome to Public Mobile

Re: No service

computergeek541 — Mon, 25 May 2020 03:04:15 GMT

@fdrcamb519 wrote:
@cda
If you just ported the number takes minimum a few hours for service to be completely working. Welcome to Public Mobile

Even if a number was requested to be ported in and the port in is not yet complete, the phone should not say "no service".

Re: No service

computergeek541 — Mon, 25 May 2020 03:06:31 GMT

@cda wrote:
why am I getting a “no service” message?

This says to me that either the phone isn't compatible, the network settings are incorrectly set (you require a 3g/HSPA network for phone calls at Public Mobile), or that there was a provisioning error during the activation process.