topic Re: Data not working with my iphone 8 plus (model #A1897) in Get Support

Data not working with my iphone 8 plus (model #A1897)

canadajjz — Wed, 05 Jan 2022 15:52:47 GMT

Just ported from speakout yesterday. somehow data never worked.

Current Cellular Data setting:

APN isp.mb.com

Username empty

Password empty

Thanks in advance!

Re: Data not working with my iphone 8 plus (model #A1897)

Jb456 — Sat, 23 May 2020 18:07:37 GMT

3 things to try. Try one by one and see if one step gets data to work.

Try rebooting phone.

Network rest.

Toggle airplane mode on, for 5 minutes then off.

Welcome to Public Mobile 🙂

Re: Data not working with my iphone 8 plus (model #A1897)

pharaohpeter — Sat, 23 May 2020 18:10:11 GMT

@canadajjzDid you check your APN settings on this site? https://apn-canada.gishan.net/en

Also once you put the APN settings, try to reboot your phone.

Re: Data not working with my iphone 8 plus (model #A1897)

NDesai — Sat, 23 May 2020 18:10:35 GMT

@canadajjz First make sure you have data available to use on your current plan. If yes, follow the troubleshooting steps shown here: https://www.payetteforward.com/iphone-cellular-data-not-working-heres-the-real-fix/

Re: Data not working with my iphone 8 plus (model #A1897)

gblackma — Sat, 23 May 2020 18:14:31 GMT

@canadajjz reset your network settings.

Follow these steps to perform a network settings reset on the new iPhone 8 Plus:

Tap Settings to open the app.
Tap General.
Tap Reset.
Select the option to Reset Network Settings.
If prompted, enter the device password.
Confirm action.

Restart the phone if it doesn't, reenter your wifi if applicable, enable data, sms and mms to semd and receive from Android phones, try sending an mms text message and to surf the net. Welcome to PM. Stay safe

Re: Data not working with my iphone 8 plus (model #A1897)

Jb456 — Sat, 23 May 2020 18:27:29 GMT

@pharaohpeter iPhones don't take APN settings like Android phones so the link you provided wouldn't really help in this situation. (Maybe some of the older iPhones 5 n under do but not the newer ones) what OP posted is all they need for their model. Provided they're on a plan with data. ( Example $15 plan without autopay has NO data)

Keep up the good effort though and welcome to Public Mobile as well 🙂

Re: Data not working with my iphone 8 plus (model #A1897)

pharaohpeter — Sat, 23 May 2020 18:52:14 GMT

@Jb456Thanks for correcting me! I appreciate it

Re: Data not working with my iphone 8 plus (model #A1897)

canadajjz — Sat, 23 May 2020 19:44:27 GMT

@Jb456 Tried, also tried on an iphone 6 plus.

Same problem, data not working.

Thanks:)

Re: Data not working with my iphone 8 plus (model #A1897)

Jb456 — Sat, 23 May 2020 19:43:59 GMT

@canadajjz

Can you plug phone into iTunes to see if it pushes any carrier updates or any updates at all to your phone? Thanks

Re: Data not working with my iphone 8 plus (model #A1897)

gblackma — Sat, 23 May 2020 19:45:33 GMT

@canadajjz sync to iTunes
1. Insert new working SIM - do not turn phone on (if SIM is already in, turn off)
2. Connect to computer with USB cable.
3. Start iTunes if it doesn't auto run
4. iPhone will switch on. Wait until iTunes registers it and checks for updates
5. Install the carrier profile update (if offered, if not, go to step 6)
6. Disconnect and restart. From @luddite.

Re: Data not working with my iphone 8 plus (model #A1897)

Luddite — Sat, 23 May 2020 20:24:59 GMT

@canadajjz Try changing APN to sp.mb.com. Shouldn't matter but sometimes does.

Re: Data not working with my iphone 8 plus (model #A1897)

ellatheyaestebr — Wed, 06 Jan 2021 05:42:06 GMT

hey I followed your steps but still not working, I also have Iphone 8 plus

Re: Data not working with my iphone 8 plus (model #A1897)

Anonymous — Wed, 06 Jan 2021 05:55:54 GMT

@ellatheyaestebr wrote:
hey I followed your steps but still not working, I also have Iphone 8 plus

@ellatheyaestebr

Not sure which post you're replying to but did you try the suggestions in the whole thread? Do you have data left? Did data ever work on this phone with Public Mobile?

Re: Data not working with my iphone 8 plus (model #A1897)

ellatheyaestebr — Wed, 06 Jan 2021 05:57:22 GMT

it was the step by step thing which is an old post. I Reset my Network, I reinsert my sim, turned it off but still nothing

Re: Data not working with my iphone 8 plus (model #A1897)

Anonymous — Wed, 06 Jan 2021 06:36:04 GMT

@ellatheyaestebr wrote:
it was the step by step thing which is an old post. I Reset my Network, I reinsert my sim, turned it off but still nothing

Please check out the whole thread. Someone more familiar with Apple will likely be along some time soon. I'm not.