topic Re: Sign Up Problem in Get Support

Sign Up Problem

dalmat — Wed, 05 Jan 2022 15:52:41 GMT

Hi,

I tried to sign up today, but when I enter my phone number to set-up an account I get:

* The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here.

I don't think I signed up, but went to try and I entered my email address to recover my password, but my email address, the only one I ever have used, is not recognized by Public Mobile.

Does anyone have any suggestions?

Re: Sign Up Problem

JoyLuck — Sat, 23 May 2020 03:09:55 GMT

@dalmat

Contact a moderator for assistance using the link below.

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Re: Sign Up Problem

Naepalm — Sat, 23 May 2020 03:51:22 GMT

@dalmat

Have you ever been a public mobile custimer before? What is your current provider? If you are with koodo it could be why you received this message.

Let us know. Cheers.

Re: Sign Up Problem

geopublic — Sat, 23 May 2020 04:42:07 GMT

@dalmat wrote:
Hi,

I tried to sign up today, but when I enter my phone number to set-up an account I get:

* The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here.

I don't think I signed up, but went to try and I entered my email address to recover my password, but my email address, the only one I ever have used, is not recognized by Public Mobile.

Does anyone have any suggestions?

@dalmat You need to activate your sim card before you can create a selfserve account. DId you activate your card?

Re: Sign Up Problem

gblackma — Sat, 23 May 2020 14:13:38 GMT

@dalmat are you with Koodo or Telus? Thanks. Welcome to PM. Stay safe.

Re: Sign Up Problem

benfatto — Sat, 23 May 2020 14:01:55 GMT

@dalmat If you're still stuck come back with more info.
At which stage were you entering your phone number. There are are only two spots; an alternate number and your current number if you are transferring your number to PM.

Alternate number should be any valid Canadian number but not your own if transferring your current number.