topic Re: sim card in Get Support

sim card

jere — Wed, 05 Jan 2022 15:52:08 GMT

I have two public mobile sim cards purchased online two weeks ago. one shows it's public mobile the other is dead. how do I get a replacement sim card?

Re: sim card

gblackma — Fri, 22 May 2020 13:55:18 GMT

@jere Contact the moderators, explain your situation and ask them for a replacement SIM card.

2 ways to contact the Moderator Team:

Fast response - Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slow response - Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Stay safe

Re: sim card

kselmak — Fri, 22 May 2020 13:55:28 GMT

If you purchased it here you can contact moderatora

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If not contact the seller

Re: sim card

Naepalm — Fri, 22 May 2020 13:56:06 GMT

@jere

You can contact the moderators and ask for a new SIM with the link below. Have you tried the SIM in another phone? Maybe it is locked?

SIM cards dont often break, what have you tried so far?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: sim card

kselmak — Fri, 22 May 2020 13:59:01 GMT

Quick question

How do you know it's dead

Did you activate it and try to use it?

Did you use it in the same phone that you used the working one?

Thanks