topic Re: Need help in Get Support

Need help

NewfJigsDinner — Wed, 05 Jan 2022 15:51:42 GMT

First time trying to go with public mobile I went threw the process got to credit card details then started processing then came back credit card declined then I check my credit card on line then I noticed not only did it declined they charged me any way not once but twice 28.75 then I call telus they give this number I go there for help and then the bot or moderator said my services are suspended like wtf I'm in awe shocked plz can someone help thanks .

Re: Need help

NewfJigsDinner — Thu, 21 May 2020 18:17:40 GMT

WOW WHAT A WAY TO JOIN PUBLIC MOBILE

Re: Need help

Triguy — Thu, 21 May 2020 18:18:15 GMT

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Need help

gblackma — Thu, 21 May 2020 18:20:46 GMT

Welcome to PM @NewfJigsDinner what happens when you insert the SIM into your phone? Try logging into your self service account. If your phone works try creating one. If the phone doesn't work. What's the make and model of your phone? Thanks. Stay safe.

And sometimes there's a pending credit card charge that goes away overnight.

Re: Need help

will13am — Thu, 21 May 2020 18:20:08 GMT

@NewfJigsDinner , sorry to hear about the bad initial experience. This service has no call center. You will need to contact the moderator team to resolve the activation problem. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team. Good luck and welcome to Public Mobile.

Re: Need help

kselmak — Thu, 21 May 2020 18:31:47 GMT

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en