topic Re: Plan not working in Get Support

Text message not working

Bainer55 — Wed, 05 Jan 2022 15:51:40 GMT

My Plan renewed today and i signed up for the new specific plan Public Mobile gave to me. Im supposed to get 3GB for $35 and unlimited international text and call. But whenever i try texting, it does not go through and i keep getting a message from public mobile saying i dont have texting on my plan. Even though in my plan it cleary states that i do. Anyone know whats up?

Re: Text message not working

gblackma — Thu, 21 May 2020 18:05:57 GMT

@Bainer55 Try force stopping your texting app and restart your phone. Wait 30 seconds and restart it. Stay safe.

Re: Text message not working

gblackma — Thu, 21 May 2020 18:05:08 GMT

Re: Text message not working

Bainer55 — Thu, 21 May 2020 18:05:17 GMT

what is force stopping a texting app?

Re: Text message not working

LovesToPM — Thu, 21 May 2020 18:05:30 GMT

@Bainer55

Are you able to receive texts? Also to make and receive calls?
Try restarting your phone to see if it will help.

I suggest to contact Moderators if problem persists.

To submit a ticket to Moderators: Click the green question mark at bottom and enter your question into SIMon. Answer the prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

If you encounter problems with submitting a ticket, you can send a private message to Moderators, but this alternate contact method may have longer response time.

Re: Text message not working

gblackma — Thu, 21 May 2020 18:07:46 GMT

@Bainer55 what's the make and model of your phone? Thanks.

Plan not working

Bainer55 — Thu, 21 May 2020 18:33:30 GMT

Signed up for new promo plan public mobile offered me. it was 3GB for $35 plus unlimited international text. My plan renewed today but all of a sudden i cant send texts or call anyone and everytime i do public mobile states i dont have text and talk in my plan even though it clearly states i do. I cant get through to any moderators and im being charged basically triple what i was last month and i dont even get to use any of it

Re: Plan not working

dabr — Thu, 21 May 2020 22:57:08 GMT

@Bainer55 wrote:
Signed up for new promo plan public mobile offered me. it was 3GB for $35 plus unlimited international text. My plan renewed today but all of a sudden i cant send texts or call anyone and everytime i do public mobile states i dont have text and talk in my plan even though it clearly states i do. I cant get through to any moderators and im being charged basically triple what i was last month and i dont even get to use any of it

@Bainer55 Can you try restarting your phone? Another thing to try is power off phone, remove SIM, wait 5 mins and reinsert SIM and restart the phone.

Also to clarify did your payment go through go on your CC/payment voucher.

BTW It's always a good idea to post your question under one of the main forum headings, as the Lounge is generally for posting about non phone/account topics.

Re: Plan not working

computergeek541 — Thu, 21 May 2020 22:52:17 GMT

merged