topic Re: Password invalid except it is in Get Support

Password invalid except it is

mwandel — Wed, 05 Jan 2022 15:51:30 GMT

Does this happen to anyone else?

Haven't used the self serve for a while. Try to log in with email address and password (which I have written down, definitely not forgotten). It says it is invalid. Typo? Try a second time, very carefully. Still invalid, and oh, you're now locked out for an hour.

Eventually go through the password reset procedure, set the exact same password as last time, log in successfully.

Until another few weeks/months of non-use, then repeat the above again. It should be noted this is the desktop web site, used from two different setups (my home and work machine).

Markus

Re: Password invalid except it is

pharaohpeter — Thu, 21 May 2020 16:44:55 GMT

Make sure you are typing it the same exact way (check your caps lock). If that doesn't help, try resetting the password.

If that still doesn't help, contact a moderator here.

Re: Password invalid except it is

gblackma — Thu, 21 May 2020 16:44:36 GMT

Never happemed to me @mwandel and I don't understand the 2 attempts. I have missed 2 and still got a third one. Stay safe.

Re: Password invalid except it is

hairbag1 — Thu, 21 May 2020 16:44:45 GMT

@mwandel wrote:
Does this happen to anyone else?

Haven't used the self serve for a while. Try to log in with email address and password (which I have written down, definitely not forgotten). It says it is invalid. Typo? Try a second time, very carefully. Still invalid, and oh, you're now locked out for an hour.

Eventually go through the password reset procedure, set the exact same password as last time, log in successfully.

Until another few weeks/months of non-use, then repeat the above again. It should be noted this is the desktop web site, used from two different setups (my home and work machine).

Markus

Try a different web browser...I'm using Firefox without problems.

Re: Password invalid except it is

NDesai — Thu, 21 May 2020 16:46:38 GMT

@mwandel Unfortunately, for some reason their system does not like to store the same password for long time when a mod makes password change. I had this issue multiple times. Only way to fix it is to change the password that you never used before.

Re: Password invalid except it is

Staliger — Thu, 21 May 2020 16:45:15 GMT

@mwandel No, didn't face this. However, I login every 2 weeks there.

Re: Password invalid except it is

JoyLuck — Thu, 21 May 2020 16:45:16 GMT

@mwandel wrote:
Does this happen to anyone else?

Haven't used the self serve for a while. Try to log in with email address and password (which I have written down, definitely not forgotten). It says it is invalid. Typo? Try a second time, very carefully. Still invalid, and oh, you're now locked out for an hour.

Eventually go through the password reset procedure, set the exact same password as last time, log in successfully.

Until another few weeks/months of non-use, then repeat the above again. It should be noted this is the desktop web site, used from two different setups (my home and work machine).

Markus

Next time you can try the following:

Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode.

If it continues to happen you may want to contact a moderator (Public Mobile representative) via the chatbot:

https://publicmobile.ca.ada.support/chat/

Re: Password invalid except it is

Naepalm — Thu, 21 May 2020 17:40:05 GMT

Markus,

I have not had this issue although I login every couple weeks. Or to check on community rewards or add data etc. So I have not gone for months. Could be their system auto clears passwords after being dorment for a period of time this could be code written in to make sure accounts are secure.

Enjoy your day.

Re: Password invalid except it is

pixel4a — Thu, 21 May 2020 18:40:15 GMT

@Staliger

Why did you respond to this? Your reply contains no useful information. Please try to answer the OP in a helpful manner, or not at all. Thank you.