topic Re: data add on in Get Support

data add on

LPCadieux — Wed, 05 Jan 2022 15:50:14 GMT

I wanted to add data to my plan. Will it take effect immediately? If I want to remove it later, can I do that as well?

Re: data add on

Triguy — Tue, 19 May 2020 17:52:41 GMT

All add-ons don't expire and will remain in your account until they are used up. The exception are US roaming add-ons expire 10 days after purchase. The add-ons won't be used until you have depleted your plan minutes/ texts or data.

Re: data add on

gblackma — Tue, 19 May 2020 18:02:48 GMT

@LPCadieux yes the data addon takes effect immediately. And stays on your account until used up. You can't take it off again. Pm is prepaid. No refunds.

It's a 2 step process. Add funds then buy addon. Here's an article on buying add ons

https://www.publicmobile.ca/en/on/get-help/articles/purchase-add-ons-through-self-serve

See below on how to do it

Stay safe.

Re: data add on

CS_Agent — Tue, 19 May 2020 17:57:16 GMT

Hey LPCadieux,

Thanks for reaching out to us. The data addon will be immediately activated, and a phone restart is recommended. The addon will only be removed after it's fully used, and will not automatically renew itself.

Let me know if everything is clear and if you have other questions 🙂

Tony

Re: data add on

macIntosh — Wed, 20 May 2020 09:52:46 GMT

Yes It will take affective immediately once you add the ad on you should probably turn off your phone and on again for a reset. About the refund I am not sure. I can look in to it though!

Re: data add on

carlaspapa — Wed, 20 May 2020 11:17:05 GMT

They get added to your account right away. If you make a mistake and order the wrong one the moderators are really nice and will probably fix it for you and get you the right one. They did that for me when I made a mistake and they fixed it up right away.